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Account Specialist
Springfield, Vermont
6 Month Contract-to-Hire
Job Description:
Explaining our technology to customers by email and phone using friendly and welcoming language.
Sell and promote products and services offered by company to new and existing customers. Use techniques such as up-selling, suggestive selling and offering sales promotions to make sales. Cross-sell products and services by promoting bundles. Maintain a high-level knowledge of company products, services, service territories, pricing and technical capabilities/limitations, hardware and others necessary information to reach the customer.
Work with customers by phone and email to answer questions regarding service, features, options, upgrades, and billing/payment concerns. Initiates service orders to begin, upgrade or terminate service, and initiate number ports as requested to begin service. Refer the customer to the appropriate department for a service trouble and initiate a trouble ticket if necessary.
Accept and post payments to customer accounts. Investigates and resolves customer billing issues, applies approved credits/adjustments, and confers with other departments to resolve billing issues. Establish payment arrangements and security deposits with customers according to credit policy guidelines for delinquent accounts. Assist with processing insufficient checks and related correspondence. Follow CPNI/PPI regulations and procedures when accessing customer accounts (annual training provided). Escalate issues to Supervisor as needed.
Perform miscellaneous clerical duties such as filing, data entry and record maintenance. Responsible for maintenance of carrier information and related correspondence for customer and Company use. Assist with processing batch payments and applying monthly recurring credit card payments. Assist with disconnection process for non-payment.
Perform other miscellaneous duties as assigned by management.
Qualifications:
Strong sales background; proven sales track record.
High School Diploma or GED equivalent, college degree preferred.
Ability to read, analyze and interpret computer reports.
Ability to organize, prioritize and handle multiple work assignments.
Ability to complete work accurately under time constraints and deadlines.
Ability to communicate with customers, co-workers and various business contacts in a courteous and professional manner.
Ability to listen to the customer, determine needs and suggest appropriate technology solutions.
Ability to speak in a clear, understandable, and friendly voice with customers and co-workers.
Strong desire to learn new technologies and a positive attitude.
Valid U.S. driver’s license.
Broadband Internet connection for remote work.
Job Type: Contract
Pay: $22.00 - $24.00 per hour
Benefits:
Schedule:
Education:
Experience:
License/Certification:
Work Location: In person
Full Time
IT Outsourcing & Consulting
$86k-121k (estimate)
06/21/2024
08/23/2024
colcon.com
SCHAUMBURG, IL
200 - 500
1992
ROBERT COLLINS
$10M - $50M
IT Outsourcing & Consulting
Collins Consulting brings over two decades of total talent solutions experience to meet your on-demand consulting needs. We have an established history of serving clients nationwide in both the public and private industries. These clients range from Fortune 100 companies within the commercial arena to supporting contracts within federal agencies. Collins Consulting is a certified Service-Disabled Veteran Owned Small Business and an SBA Small Business. We believe in servicing our country's veterans by supporting and nurturing opportunities to join their skillsets with clients who have the same ...principles. These certifications coupled with Top Secret facility clearance allow us to meet category and diversity goals. Collins Consulting is agile, innovative, and an award-winning advocate in providing total talent solutions to serve your business needs. Whether you are a professional who is looking for a new career or an organization in need of experienced talent, we have the resources to help you.
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The job skills required for Sales Specialist include Products and Services, etc. Having related job skills and expertise will give you an advantage when applying to be a Sales Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Sales Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Sales Specialist positions, which can be used as a reference in future career path planning. As a Sales Specialist, it can be promoted into senior positions as a Sales Manager - Medicare Products that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Sales Specialist. You can explore the career advancement for a Sales Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Sales Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Sales Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Sales Specialist job description and responsibilities
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Produce sales reports on a monthly and quarterly basis to make sure all sales goals are met.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Sales Specialist jobs
Employers may require their sales professionals to have a bachelor's degree with working experience.
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On top Retail Sales Specialist resumes, skills like Sales, Customer Service, Microsoft Access, Retail, Marketing, Retail Sales, Sales Management and Social Media appear most often.
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Skills like Sales, Sales Management and Social Media are possible skills.
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Employers sometimes accept applicants who do not have degrees but have many years of experience with technology or sales.
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Experience with target account selling, solution selling, and consultative sales techniques.
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Step 3: View the best colleges and universities for Sales Specialist.