**Job Overview:**

Join our team as a Customer Service Representative where you will play a crucial role in delivering exceptional service to our valued customers. We are looking for a dedicated individual with outstanding communication skills and a passion for assisting others.

**Responsibilities:**

- Engage with customers via phone, email, and chat to provide top-notch service and address inquiries promptly

- Perform data entry tasks accurately to update customer information and service requests

- Utilize excellent phone etiquette to handle inbound customer calls professionally and efficiently

- Assist customers in English and Spanish, showcasing your bilingual proficiency

- Demonstrate strong sales skills by effectively upselling products or services to enhance customer experience

**Experience:**

- Proven experience in customer service roles, preferably in a fast-paced environment

- Proficiency in data entry and CRM software to manage customer interactions effectively

- Excellent verbal and written communication skills in English

- Ability to handle multiple tasks simultaneously while maintaining attention to detail

- Experience in sales or upselling techniques is advantageous

If you are a dynamic individual with a passion for delivering exceptional customer service, proficient in English, and possess the skills mentioned above, we invite you to apply for this rewarding Customer Service Representative position.

Job Type: Full-time

Pay: $14.00 - $18.00 per hour

Benefits:

• Dental insurance
• Health insurance

Shift:

• Day shift
• No nights

Weekly day range:

• Monday to Friday
• No weekends

Work setting:

• In-person
• Office

Ability to Commute:

• Marshall, MI 49068 (Required)

Ability to Relocate:

• Marshall, MI 49068: Relocate before starting work (Required)

Work Location: In person