15 Customer Service Representative Jobs in Coldwater, MI
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CollisionRight is Hiring a Customer Service Representative Near Coldwater, MI
- Competitive pay
- Paid time off
- Monday through Friday schedule
- 401k with company match and 100% vested on day one
- Multiple health plans to choose from, all within 30 days of hire
- Growth opportunities (with great growth comes great opportunities!)
- 100% employer paid basic life insurance
- Paid holiday and floating holiday time
- Lucrative employee referral bonuses
Essential Functions And Responsibilities
- Greet all customers in a timely and professional manner, either on the phone or when a customer walks in the door
- Answer phone calls within 2 rings of an inbound call and give messages to the recipient immediately if the question cannot be answered
- Answer to the best of your ability any questions the customer may have
- Maintain a positive and professional attitude towards all customers at all times
- After greeting the customer over the phone or in person, have individual fill out the information sheet with personal and insurance information required. Once entered into computer, take information sheet back to the Estimator and let them know that the customer is waiting
- Set up any tows called in by a customer and coordinate and communicate with Estimator
- Start and organize customer files, fill out tow sheets and any other documents needed, and hand them to Estimator
- Document and collect all payments when vehicle is ready to be delivered back to the customer
- Organize front office daily to ensure space is presentable for customers
- Order any office supplies that are needed for employee’s use
- Organize and maintain a company calendar to ensure there are enough Estimators to help with customer’s estimates
- Call Enterprise, Hertz or other rental provider if customer is getting a rental to make sure that they are prepared with the car at the ready
- Ability to stay calm and professional around customers in distress
- High school diploma, GED, or work equivalent required
- Minimum of a year of related work experience, preferably in a customer service-related role
- Experience in automotive industry is desired but not required
- Comfortable using computers
Job Summary
Full Time
$33k-41k (estimate)
06/03/2024
07/04/2024
collisionright.com
<25
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.
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