The Clinic Manager has oversight of the integrated medical, patient care, and administrative operations of the clinic. Responsible for implementation of clinical and patient care policies, protocols, and procedures; establish and manage business/administrative systems; and participate in process improvement recommendations.

This is a M-F position typically working between the hours of 7:00 am and 5:30 pm, but may involve receiving calls for urgent needs outside of these hours. This role will support our Maplewood, St. Paul, and Coon Rapids locations.

Colon & Rectal Surgery Associates is an operating division of Infinite Health Collaborative (i-Health), a group of local medical practices, owned and led by its physicians, on a mission to give patients more control over their healthcare. We have a comprehensive Medical, Dental & Vision Plan, Maternity Bundle, 401K with Profit Sharing, Tuition Reimbursement, Gym & Car Rental Discounts and more.

Essential Functions:

• Oversee, monitor and manage the daily operations of the clinic, ensuring excellent patient service and delivery of care
• Effectively recruit, train, manage, and retain direct reports and ensure the same for indirect reports
• Responsible for the coordination of the schedule for appropriate staff coverage
• Provide coverage to back up all clinic functions as needed
• Partner with Senior Leader in driving successful financial performance of the clinic. This includes, but is not limited to:
• Oversee purchasing and expense management
• Employee time management
• Conduct frequent, timely, and appropriate communications with staff through meetings and one-on-one sessions; actively participate in meetings and other communications processes; share information timely, accurately and completely with others as needed.
• Engage in and roll out data driven action plans for efficient, ethical, and productive business practices that lead to patient, employee, and physician satisfaction
• Work with CRSAL Administrative Assistant and Senior Leaders to ensure required licensures and credentials are validated
• Appropriately communicate and escalate employee relations issues with Senior Leader and HR (including, but not limited to performance concerns, conduct, attendance, and policy violations)
• Collaborate with physicians, managers, and staff across the organization
• Maintain a safe environment for staff and patients
• Any and all other duties as assigned

Education and Experience Requirements:

• Bachelor's degree in related field or equivalent experience required
• Minimum of 3 years management experience. Healthcare setting preferred.

Essential Requirements:

Ability to:

• Comply with company policies, procedures, practices and business ethics guidelines.
• Complete job required training.
• Comply with all applicable laws and regulations, (e.g. HIPAA, Stark, OSHA, employment laws, etc.)
• Demonstrate prompt and reliable attendance
• Work in the clinic during business hours unless approved otherwise (e.g. templating).
• Travel independently throughout the clinic (which may include movement from floor to floor); frequent bending, lifting, standing, stooping or sitting for long periods of time may be required
• Work at an efficient and productive pace, handle interruptions appropriately and meet deadlines
• Communicate and interact in a respectful and professional manner
• Prioritize workload while being flexible to meet the expectations of the daily operations
• Apply principles of logical thinking to define problems, establish facts, and draw valid conclusions
• Understand and execute a variety of instructions
• Effectively operate equipment and communicate on and operate the phone system
• Work independently with minimal supervision
• Travel to other work locations, if required

Performance Expectations – i-Health’s Core Values:

• Integrity - Do the right thing and take responsibility for what you do and say
• Service - Consistently contribute to deliver an exceptional experience
• Quality - Act with high purpose, committed effort, and skillful execution to exceed expectations
• Innovation - Identify progressive solutions that improve service, teamwork, efficiency, and/or effectiveness
• Teamwork - Be a part of the whole; support each other positively

Environmental Conditions:

• Clinic setting

Notes

• Infinite Health Collaborative (i-Health) is an Equal Opportunity/Affirmative Action Employer and will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and the ADA Amendments Act of 2008.
• This position description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and Additional Job Functions are subject to modification.