SUMMARY/FUNCTION: 

Under the general direction of the Housekeeping Supervisor, and/or Housekeeping Manager, cleans rooms and public areas in the Hotel. Maintains confidentiality of all privileged information. 

SPECIFIC DUTIES AND RESPONSIBILITIES 

• Responsible for cleaning all guestrooms, make beds, and provide clean terry and robes. Clean, dust, sanitize, collect garbage and replenish all collaterals, supplies, amenities and coffee pods and condiments.
• Respects all guest request and preferences, while adhering with the enterprise’s policies and applicable laws.
• Possesses the ability to find solutions to guest complaints and aid resolve problems. Reports maintenance issues to the Room Inspector or the Supervisor. Ability to carry a radio and wear an earpiece discretely to communicate with team members. 
• Conducts constant inspections of the hotel guestrooms as assigned on a daily basis to ensure adherence to our cleanliness and maintenance standards.
• Ensures proper usage of chemicals and cleaning supplies by following OSHA rules and completing training for chemical usage, in addition to ensuring proper labeling of hazardous supplies in accordance with federal, state, local, and enterprise regulations.
• Ensures all equipment is maintained and used accordingly, while following health and safety guidelines and policies and procedures. 
• Proactively motivates employees to collaborate, learn, perform, and develop their skills. Works with a diverse team of well-trained team members by leading by example, empowering, sharing knowledge, and coaching throughout the employment lifecycle.
• Reports all maintenance issues pertaining to guest rooms to the Office Coordinator and report all guest requests to the Supervisor or the Office Coordinator as needed. 

• Performs other duties as assigned to support the efficient operation of the department. 

REGULATORY AND COMPLIANCE RESPONSIBILITIES:  

• In addition to the other duties described herein, each Team Member has the following responsibilities related to compliance with laws and regulations. 
• Attend required training sessions offered by the Company.
• Obtain and retain required license(s). 
• Perform the duties described in compliance with local laws and regulations. 
• Take the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco. 
• Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the Team Member’s department.
• Have knowledge of the Property’s programs to address problem gaming. 
• Report any acts of wrongdoing of which the Team Member may have knowledge. 

EDUCATION, TRAINING, AND EXPERIENCE: 

• High School Diploma or GED preferred. 
• Equivalent combination of education and progressive, relevant, and direct experience may be considered in lieu of minimum educational/experience requirements indicated above. 
• Must have schedule flexibility including evenings, weekends, holiday shifts and overtime when needed. 
• Good verbal and written communication skills required. 
• Knowledge of housekeeping service techniques and productivity expectations. 
• Ability to identify and prioritize issues. 
• Must be personable and professional, capable of using caution and discretion in communication. 

Certificates, Licenses, and Registrations: Virginia Racing Commission License 

Valid Driver’s License with a minimum of three (3) years driving experience. 

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit or stand; walk; use hands to finger reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee may also be required to lift, push, and pull up to 25lbs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate to loud. The employee is subjected to circulate throughout the assigned areas, including the smoking area, actively observing players, and functioning of machines. 

A review of this description has excluded the marginal functions of this job which are incidental to the performance of fundamental job duties. All duties or requirements are essential job functions. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be expected to follow any other job-related instruction and to perform any other job-related duties requested by their supervisor. This document does not create an employment contract, implied or otherwise, other than an “at-will” employment relationship. 

I have read the above job description and fully understand the requirements set forth therein. I hereby accept the position listed above and agree to abide by the requirements set forth and will perform all duties and responsibilities to the best of my ability. 

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