Carries out supervisory responsibilities in accordance with the enterprise’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning reviewing and directing work; evaluating and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

SPECIFIC DUTIES AND RESPONSIBILITIES

The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job with or without reasonable accommodations. This list of duties and responsibilities is not intended to be all-inclusive, but a general illustration. It may be expanded to include other duties and responsibilities deemed necessary.

• Assists Housekeeping Manager in leading all housekeeping operations. Assists in monitoring and evaluating all daily departmental activities for assigned team members to ensure successful day-to-day management of operations. 
• Works collaboratively with other Hotel departments to ensure seamless customer service and quality performance of team members. Assists with assignment/distribution of room assignments and work duties.
• Coordinates scheduling and completion of deep cleaning and related assigned projects. Ensures timely and efficient execution of guest room turnover as defined by service standards established by hotel management.
• Always ensures adherence to hotel and enterprise brand standards.
• Keeps up to date on health and safety policies and procedures and ensures all team members consistently meet standards of safety, cleanliness, and maintenance throughout Department, including ensuring all required certifications remain current.
• Responsible for regular inspections of hotel to ensure adherence to established cleanliness and maintenance standards. 
• Ensures proper usage of chemicals and cleaning supplies by monitoring usage, confirming complete training for team members, and ensuring proper labeling of hazardous supplies in accordance with federal, state, local, and enterprise regulations. Ensures all equipment is maintained and used accordingly.
• Ensures essential equipment, parts, and chemicals are on hand for team members, are properly identified and labeled according to SDS, and are in safe and proper working condition while being utilized before projects begin (i.e. hard hats, back braces, safety glasses, etc.). 
• Maintains inventory of cleaning supplies, stockrooms, and carts. 
• Maintains consistent Forbes Travel Guide standards by conducting daily inspections of corridors, closets and rooms (suites, VIP’s and site rooms). 
• Performs routine inspections of all check out rooms and spot checks of all occupied rooms. Inspects all vacant clean rooms and releases in system as ready for occupancy. 
• Completes daily scored inspections for all Room Attendants with minimum of 1 occupied and 1 vacant room per team member in corresponding section. 
• Inspects House Person sections and landing closets daily and provides scores. Monitors report status and discrepancy of rooms.
• Oversees and contributes to environment which motivates team members to collaborate, learn, perform, and develop their skills.
• Oversees a diverse team of well-trained team members by leading by example, empowering, sharing knowledge, and coaching throughout employment lifecycle. 
• Provides guidance and training to Housekeeping Team Members to achieve performance standards. 
• Coordinates and communicates with Facilities Department for repair of guest rooms and public areas (guest & service landings, corridors, guest elevators). Reports and follows-up on any maintenance defects or other issues to ensure all maintenance requests pertaining to guest rooms and departmental equipment are addressed in an efficient manner. 
• Assists with departmental issues in collaboration with Housekeeping Manager on courses of action to improve and/or enhance overall Department performance.

• Assists with administering lost and found program. Assists with VIP and other special requests. 
• Always maintains professional demeanor and appearance. 
• Responsible for carrying a radio and wearing an earpiece discretely to communicate. Maintains ability to perform all essential duties listed under Housekeeper and House Person job descriptions and assists with job duties as needed for efficient Department operations.
• Performs other duties as assigned to support efficient operation of the department and assumes other responsibilities, duties, tasks and assignments that contribute to the mitigation or response to any public health emergency.

STANDARDS OF PERFORMANCE

• Ability to maintain high energy level in a fast-paced environment and manage multiple tasks simultaneously.
• Ability to maintain important levels of confidentiality and integrity.
• Maintain interpersonal working relationships among all Team Members and the public.
• Excellent verbal and written communication skills.
• Willingness to assume overall responsibility relative to the performance of the position.
• Must be detail oriented, have a professional attitude, strong organizational and time management skills, and be customer focused.
• Available to work when needed, including weekends, holidays, and nights.
• Works on the floor 90% of the time with a “hands-on” mentality for guest service.
• Self-motivated with attention to detail

REGULATORY AND COMPLIANCE RESPONSIBILITIES:

• In addition to the other duties described herein, each Team Member has the following responsibilities related to compliance with laws and regulations. Attend required training sessions offered by the Company.
• Obtain and retain required license(s).
• Perform the duties described in compliance with local laws and regulations.
• Take the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco.
• Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the Team Member’s department.
• Have knowledge of the Property’s programs to address problem gaming.
• Report any acts of wrongdoing of which the Team Member may have knowledge.

EDUCATION, TRAINING, AND EXPERIENCE:

• High School Diploma or GED preferred.
• Equivalent combination of education and progressive, relevant, and direct experience may be considered in lieu of minimum educational/experience requirements indicated above.
• Must have schedule flexibility including evenings, weekends, holiday shifts and overtime when needed.
• Good verbal and written communication skills required.
• Knowledge of housekeeping service techniques and productivity expectations.
• Ability to identify and prioritize issues.
• Must be personable and professional, capable of using caution and discretion in communication.

Certificates, Licenses, and Registrations: Virginia Racing Commission License

Valid Driver’s License with a minimum of three (3) years driving experience.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit or stand; walk; use hands to finger reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee may also be required to lift, push, and pull up to 55lbs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate to loud. The employee is subjected to circulate throughout the assigned areas, including the smoking area, actively observing players, and functioning of machines.

A review of this description has excluded the marginal functions of this job which are incidental to the performance of fundamental job duties. All duties or requirements are essential job functions. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be expected to follow any other job-related instruction and to perform any other job-related duties requested by their supervisor. This document does not create an employment contract, implied or otherwise, other than an “at-will” employment relationship.

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