POSITION SUMMARY

Reporting to the Vice President Commercial Fuels, the Sales Operations Director fosters close working relationships with internal and external stakeholders to ensure the sales organization’s efficient operation and success.

Responsibilities include Managing the bid desk, inside sales team, customer service team, and cardlock programs. Additional responsibilities include customer set ups and onboarding, pricing and supply market analysis, customer pricing, supply and billing coordination and alignment and cross selling for larger share of wallet.

JOB EXPECTATIONS/DUTIES

• Manage & lead a team of Inside Sales reps, the Colonial Oil bid desk, Customer Service Manager & Cardlock Manager
• Review and complete employee evaluations as required by the Human Resources Department.
• Recruit, interview, and select new employees for Sales Operations.
• Utilize Colonial Oil pricing system as a centralized fuel pricing and quoting system, leveraging the supply, pricing and logistics process in an efficient and consistent manner across the entire organization.
• Set up all customer quote profiles and customer account maintenance in the Colonial Oil pricing system.
• Performs fuel cost and supply analysis to assist in the generation of new business and execution of our bid desk program offering.
• Manages relevant price feeds to execute on customer needs, including spot, OPIS, Cash Index, and NYMEX into PDI and DTN.
• Communicate with internal and external customers via phone, email, or letter.
• Support sales teams in onboarding new customers.
• Creates both standard and custom reports requested by operations, sales, and management.
• Provides strategic sales initiatives and goals in collaboration with Regional Sales Directors.
• Incorporates metrics on customer and business level data points identifying trends to optimize Colonial Oil resources optimizing margins.
• Creates and incorporates business goals in alignment with individual and enterprise level initiatives.
• Expert knowledge of market data analysis

QUALIFICATIONS/REQUIREMENTS

• 10 years’ experience in sales analytics, customer service, or operations role in a B2B sales environment.
• Strong analytical and conceptual skills.
• Previous experience/exposure with ERP systems.
• Strong Teamwork and Organization Development skills.
• Demonstrated experience in translating business needs into technology requirements.
• Outstanding communication (oral, writing and presentation skills).
• Demonstrated ability to work well across multiple teams and personalities in a corporate environment.
• Responsive to the needs of internal and external customers with sense of urgency and commitment to follow up.
• Ability to work with little supervision and effectively use problem solving skills.
• Advanced computer skills with proficiency in Microsoft Excel and intermediate proficiency with Microsoft Word, Outlook, and Power Point.
• Strong organizational, multi-tasking, and time management skills with attention to detail.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

While performing the duties of this job, the employee is regularly required to sit, stand, walk, and may occasionally lift and/or move up to 10pounds. Travel may be required, up to 20%.

Eligibility Requirements:

Hiring is contingent upon eligibility to work in the U.S.