Description

Job Title: Service Advisor

Location: Colonial Toyota

Come join our amazing team at Colonial Toyota!!

We are seeking a highly motivated and customer-oriented Service Advisor to join our team. As a Service Advisor, you will be responsible for providing exceptional customer service and support to our clients. You will be the primary point of contact for customers who require maintenance or repairs on their vehicles.

Responsibilities:

- Greet customers and provide them with a warm welcome to our service department

- Listen to customer concerns and provide recommendations for maintenance and repairs

- Schedule appointments and follow up with customers to ensure their satisfaction

- Communicate with technicians to ensure timely completion of repairs

- Provide accurate estimates for repairs and maintenance services

- Maintain customer records and update service history

- Upsell additional services and products to customers as needed

- Ensure the service department is clean and organized at all times

Requirements:

- High school diploma or equivalent

- Previous experience in a customer service role

- Excellent communication and interpersonal skills

- Ability to multitask and prioritize in a fast-paced environment

- Strong attention to detail and accuracy

- Knowledge of automotive systems and repairs is a plus

- Proficient in computer systems and software

If you are a team player with a passion for customer service, we encourage you to apply for this exciting opportunity as a Service Advisor.