WORK TO BE PERFORMED :

Trains and provides input on the counseling, discipline, and complimenting of employees within the standards of the hotel.

Evaluates employee performance on a regular basis by communicating with employees and management on job performance.

Ensures prompt response to guest requests and complaints. Interactive with improving guest service, guest comfort and standards.

Holds employees responsible to the same standards.

Inspects all responsible guestrooms as assigned to ensure cleanliness and proper maintenance and corrects deficiencies so that guest expectations are exceeded.

Reports and follows up on all maintenance needs within areas of responsibility.

• Assists management in preparing and monitoring new standards, procedures, policies and operation plans in order to improve the department.
• Responsible for turning rooms over to the Front Desk to re-sell in a timely and efficient manner. Prioritizes work so those guests are able to check in without delays.
• Ensures staff is trained to work in a safe manner at all times to minimize hazards and eliminate accidents.
• Prepares daily housekeeping assignments and special projects. Communicates often with Front Desk on the turnover of rooms and rush rooms, and with Conference Services on public space needs.
• Inspects all areas to achieve and maintain world class standards of maintenance, cleanliness and sanitation. Coordinates and follows up on any physical repairs with the Maintenance department.
• Ensures par levels of cleaning supplies, chemicals and equipment are properly maintained daily. Orders supplies as needed and according to the budget.
• Accurately completes monthly linen and weekly guest supply inventory.
• Develops and maintains a cooperative working relationship with other hotel departments, including but not limited to Banquets, Conference Services, Front Office, Maintenance, and Culinary operations.
• Ensures effective and consistent use of the hotel lost and found program.
• Assists with administrative duties as needed.

SUPERVISION TO BE EXERCISED :

Indirect : Room Attendants, Section Housecleaners, Housekeeping Attendants, Upholstery Maintenance, Contract workers, temp workers.

DIRECTION RECEIVED :

Works independently and as a team with general directions and guidance from the Executive Housekeeper, Assistant Executive Housekeeper, Guest Service Manager and General Manager.

QUALIFICATIONS :

• 2 or more years’ experience as a Housekeeping Supervisor or Manager in a 3-5-star hotel or resort property.
• Strong written and verbal communication skills.
• Physical requirements include but are not limited to : (1) transporting up to 40 pounds; (2) doing a great amount of walking; (3) reaching and bending.

Preferred Qualifications :

Associates Degree in Hotel Management or a closely related field.

Last updated : 2024-07-11