Job Summary:
We are seeking a dedicated Customer Service/Administrative Assistant to join our team temporarily. The ideal candidate will excel in providing exceptional customer support and admin assistance. This role requires a detail-oriented individual with strong communication skills and a passion for delivering top-notch service to our clients.

Customer Service Responsibilities:

• Customer service (answering phones, making calls, website chat, customer service inbox).
• Assist customers with product information, pricing, and order processing
• Order management in WordPress and Fishbowl
• Communicate order information to shipping team as needed
• Data entry (Fishbowl)
• Monitor wholesale applications
• Review failed orders and contact customers
• At times, drop off UPS and USPS letters and packages
• Other miscellaneous customer service tasks as needed

Administrative Assistant Responsibilities:

• Greet and support visitors upon entry
• Accept packages, collect mail, review and distribute accordingly
• Scan items to team members
• Mail/ship documents or products
• Notarize documents when needed
• Update reports in Excel
• Other miscellaneous admin tasks as needed

Education and/or Work Experience Requirements:

• Minimum 1 year experience in customer service and 1 year experience administrative role
• Fishbowl experience preferred
• Strong customer service and communication skills, both written and verbal
• Ability to analyze customer needs and provide appropriate solutions
• Excellent problem-solving skills and ability to handle difficult situations with patience and empathy
• Ability to learn new software and programs quickly
• Familiarity with Microsoft Outlook, Teams, Word, Excel
• Resourceful, proactive, problem solver who is detail oriented

*NOTE* This is a temporary position lasting up to 3 months of service, possibly longer depending on business needs. This position is required to be in office, no remote work.

COVID-19 CONSIDERATIONS:

We abide by all city, county and state regulations and mandates

This is a comprehensive list of activities, duties, or responsibilities that are required of the temporary employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

This position offers the opportunity to work in a dynamic customer service environment where your skills will be valued. If you are a motivated individual with a passion for customer satisfaction, we encourage you to apply for this exciting opportunity.

Job Type: Part-time

Pay: $18.00 - $22.00 per hour

Expected hours: 20 per week

Benefits:

• Paid time off

Schedule:

• 4 hour shift
• 8 hour shift
• Day shift
• No nights
• No weekends

Experience:

• Administrative: 1 year (Required)
• Customer service: 1 year (Required)

Ability to Commute:

• Lafayette, CO 80026 (Required)

Ability to Relocate:

• Lafayette, CO 80026: Relocate before starting work (Required)

Work Location: In person