About the jobThe Student Financial Support Analyst reports to the Assistant Director of Financial Aid and assists with the administration of financial aid programs. The candidate will perform a variety of daily financial aid processing and will provide functional and technical support within the Financial Aid module of Ellucian Colleague.

1. Faith-friendly: CCU’s culture is unique to higher education. Where else can you pursue academic excellence yet read the Holy Bible, pray with teammates and students at work, and work to impact our culture in support of Christian values?
2. Convictionally Christian: As a university, we have an enduring commitment to Christ, his kingdom, and the truth of God’s Word.
3. Live out your calling: We are a traditional evangelical university where you can invest your God-given talents and abilities alongside coworkers and teammates while having a profound influence on students as they deepen their relationship with Jesus Christ.
4. Equip students for kingdom work: You can be a part of helping students discover their callings and preparing them for positions of significant leadership in the church, business, government, education, and other professions, as a key part of our University's Strategic Priorities.

We’re looking for candidates who have:

1. Administered federal and state student financial assistance accurately while following Department of Education (DOE) regulations.
2. Determined students’ eligibility for financial aid.
3. Experience monitoring compliance with financial processes.
4. Worked directly with lenders in administering private student loans.
5. Evaluated and implemented improved functionality in all electronic financial aid processes and procedures within the Ellucian Colleague environment.
6. Recommended and managed solutions that enhance students' financial aid experiences.
7. Assisted with ticketing system, responding to student inquires as needed.
8. Monitored student aid eligibility through the National Student Loan Data System (NSLDS) and the Common Origination & Disbursement Web Site (COD) to determine the amount of financial aid available to the student.
9. Assisted students in the Verification process and prior experience performing documentation review.

Key Job Duties

1. Organize and complete assignments and handle multiple tasks with strict deadlines.
2. Bachelor’s degree or 2 years of experience in the financial aid field strongly preferred.
3. Prior financial aid experience preferred.
4. Strong attention to detail, organizational skills, and commitment to student success and customer service, with a professional and positive demeanor, are essential
5. Experience with Microsoft Office Suite, enterprise system/application support, especially within a federal student aid module, and with Ellucian Colleague preferred.