**IMPORTANT** If this sounds like your dream team, complete the typing assessment and send your resume to joe@cippack.com with a blurb about why you think this job is a good fit and an interesting fact about yourself. A creative subject line will get you extra credit!** Candidates who do not follow instructions will not be considered.

Job Title: Customer Service Representative

Location: 14501 E 35th Place, Aurora 80011

Hours: 7:00am to 4:00pm

Company Summary

Colorado Industrial Packaging is a family-owned custom packaging manufacturer and distributor. We provide solutions for a wide range of customers including semiconductor, defense, aerospace, medical, and other manufacturing industries. Our Denver facility grew 3x from 2018 to 2022, and our goal is to 3x again over the next 4 years. We are looking for a customer service and sales administrator who wishes to be a key player in the next part of our team's journey.

Job Summary

This position is our front-line of customer interaction and is the focal point between sales, operations, and customer service. Responsible for growing customer relationships, working with sales reps, coordinating with logistics and production, and completing administrative functions. This role works closely with our house accounts and inbound customers, where you will provide quotes, process orders, purchase and receive materials, build our production schedule, and more. This is a great opportunity to learn the ins and outs of our business, and to learn a wide array of skills. Reports to the General Manager, and works closely with sales, and our Production & Logistics Manager. Industrial environment.

Pay Benefits

• Base salary: $45,000 - $60,000
• Annual bonus
• 401(k) matching
• Paid time off
• Health, dental, vision insurance

Responsibilities and Duties

• Customer service: Respond to inquiries including pricing, lead time, delivery dates, product information. Build relationships, handle or escalate objections. Provide product solutions for smaller accounts as needed (understand what customer needs, propose solution, quote, win business). Communicate important customer feedback internally.
• Quoting: Work with customers, sales, engineering to produce quotes FAST.
• Purchasing: Order raw material, finished goods, office supplies.
• Administrative: Order entry, build our production schedule, invoicing, receiving.

You will love this job if you:

• Are a unique blend of customer service (people skills) and operations (detail oriented, technically-inclined), and have a background in manufacturing
• Love working with people, building relationships (most of our customers are long-standing relationships), problem solving, and creating solutions for customers.
• Expect to stay on your toes, and stay busy. You'll be juggling multiple customers, priorities, and deadlines on any given day. This position is for someone who enjoys working with people, and working in a dynamic environment.
• You're a written and verbal communication extraordinaire. You thrive in customer service and enjoy actively improving the effectiveness of your sales and communication skills.
• Detail oriented. Building part numbers excites you. You can't stand inconsistencies in data.
• Are driven. You actively seek responsibility. You thrive in a dynamic, and changing environment. You are self-motivated, not easily stressed, and love the opportunity for problem solving and taking on new challenges. You have high standards for your work product and performance.
• Love working in a team environment. You are committed to your work, your teammates, and being part of something greater than yourself. Your willingness to do what needs to be done elevates your teammates.
• Are fun. We like to get after it, and enjoy what we do while we're doing it.
• Prioritize organization. Things being out of place bothers you and you enjoy process, detail, and improving your work environment.
• Are coachable. You actively seek opportunity to improve yourself. Your curiosity drives you inside and outside of work. You enjoy receiving feedback because you know it makes you better.
• Technically capable and enjoy math. You're not afraid of product drawings and math-intensive roles don't intimidate you. You are FAST in typing WPM, are comfortable in excel, and ERP systems.

Team

Our team is highly collaborative, and motivated to build our company vision. We like having fun while also being effective in how we work. You will be surrounded by people who care about your well-being, your commitment to the team, and your success at our company. You are also guaranteed to become addicted to chocolate, and other various sweets that are stockpiled in the office (at all times).

Training

Training is provided for all aspects of the job, including how to use a pallet jack as a scooter. All new hires undergo a 2-month training period. The training period is designed to ensure a proper fit for both CIP and the candidate. We want our employees to love working at CIP! Benefits including access to our dental, healthcare, and 401k programs begin at the end of the training program.

Instructions

**IMPORTANT** If this sounds like your dream team, complete the typing assessment and send your resume to joe@cippack.com with a blurb about why you think this job is a good fit and an interesting fact about yourself. A creative subject line will get you extra credit!** Candidates who do not follow instructions will not be considered.

Thank you for applying to work at Colorado Industrial Packaging!

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Professional development assistance
• Vision insurance

Shift:

• 8 hour shift

Work Location: In person