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Paralegal, Denver
$71k-88k (estimate)
Full Time 6 Months Ago
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Colorado Legal Services is Hiring a Remote Paralegal, Denver

Job Title: Coordinated Statewide Intake (CSI) Paralegal Position

Location: Denver

Classification: Non-exempt status

Reports To: Paralegal and Intake Supervisor

Salary Range: $45,034-$60,997 plus $4,200 yearly stipend. Salary commensurate with experience.

Organization Overview:
Colorado Legal Services (CLS) is Colorado’s statewide nonprofit legal aid program, with thirteen offices
providing civil legal assistance to low-income Coloradans throughout the state. CLS provides free legal
assistance in a broad variety of legal areas, including family law, public benefits, eviction defense, consumer
protection, services to survivors of serious crime and human trafficking, and many others.

CLS has strengthened lives, assisted families, and supported communities–one person at a time for over 90
years. We are committed to providing high-quality, free legal advice and representation to eligible individuals
throughout Colorado. We have a long history of successful impact and advocacy. CLS strives to bring about
substantive, transformational change in the lives of those we serve.

Position Summary:
CLS’ Coordinated Statewide Intake Unit (CSI) receives over 10,000 calls each year from applicants seeking legal
help. In addition to handling these statewide calls, CSI paralegals in the Denver Office screen walk-in applicants
for eligibility and gather initial information about their legal issues. This position requires the staff person to
work in the Denver Office Monday through Friday to assist walk-in applicants and front desk intake specialists
with their duties and responsibilities.
Essential Duties:

  • Maintain understanding of CLS eligibility guidelines and service areas.
  • Demonstrate empathy, emotional intelligence, and cultural responsiveness during information-
gathering conversations with applicants for service.
  • Guide applicants to identify their specific legal issue and share relevant information.
  • Refer eligible applicants for legal advice, brief services, or full representation, in accordance with CSI
disposition instructions.
  • Maintain familiarity with various financial resources, client services, and systems that provide services
to clients in the local communities.
  • Provide applicants who CLS cannot serve with information and referrals to other resources, as
appropriate.
  • Ensure complete and accurate data entry into CLS case management systems and client files.
  • Contribute to CSI culture of learning and feedback through active participation in trainings and staff
meetings.

November 2023

  • Assist with all front desk responsibilities when Intake Specialists are not available, to ensure the
smooth operation of intake in the Denver Office. These responsibilities include but are not limited to
the following: greet visitors including applicants and clients with a friendly and professional
demeanor; answer and direct incoming calls; take and retrieve phone messages from applicants for
services; handle incoming and outgoing mail.
  • Effectively, efficiently and accurately use CLS’ technology, including phones and case management
system.
  • Other duties as assigned.
Required Qualifications:
  • Demonstrated commitment to lower-income Coloradans.
  • Associate’s Degree or Certificate in paralegal studies or related fields preferred.
  • Spanish fluency and plain-language communication skills required.
  • Excellent interpersonal skills.
  • Strong organizational and time management skills.
  • Ability to identify urgent and emergent issues.
  • Customer-service experience including de-escalation experience.
  • Proficiency in MS Office 365 and other MS Applications and legal research tools such as LexisNexis.
  • Professional appearance and demeanor.
Preferred Qualifications:
  • Notary public certification.
  • Experience working with attorneys in a supportive capacity.

Compensation and Benefits:
We offer a generous plan that includes 100% employer paid premiums for employee health, dental, vision,
life, and long-term disability insurance as well as partial employer paid premiums for spouses/dependents,
based on a sliding scale. We also offer Dependent Care and Medical Flexible spending accounts, a 403(b)
retirement account, and an Employee Assistance Program (EAP). Additionally, CLS offers a $350.00 monthly
stipend (to be used as you choose), generous paid time-off and 12.5 paid holidays per year. CLS values its
employees’ commitment to working hard for the population it serves and recognizes the importance of
work/life balance; therefore, we offer flexible work schedules and hybrid work arrangements as appropriate.
We promote and foster a diverse, inclusive, equitable, and psychologically safe work environment, striving to
be a “Best Place to Work” in Colorado.

How to Apply:
Please email a copy of your resume and cover letter to hiring@colegalserv.org. Please include “CSI Paralegal
in the subject line.

Note: Please mention how you heard about the job announcement in your email.

November 2023

Please no solicitations from recruitment firms.

Our Commitment to Diversity, Equity, Inclusion, and Belonging:
CLS embraces diversity, equity, inclusion, and belonging as an Equal Opportunity Employer. We are committed
to building and retaining a workforce that respects and empowers each individual and represents a variety of
diverse cultures, perspectives, skills, and experiences. We encourage all qualified candidates to apply for this
position.

November 2023

Job Summary

JOB TYPE

Full Time

SALARY

$71k-88k (estimate)

POST DATE

12/25/2023

EXPIRATION DATE

07/09/2024

WEBSITE

coloradolegalservices.org

HEADQUARTERS

Washington, DC

SIZE

100 - 200

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