Administrative Field Support Specialist

Pay Range $25.28 to $30.33

Location Colorado Springs, CO

Date First Posted 6 / 14 / 24

Applications are being accepted until : 6 / 22 / 24

If no date is displayed, applications are being accepted on an ongoing basis; however, this job posting may close at any time after a minimum of 5 days of being posted.

Administrative Field Support Specialist

Colorado Springs Utilities is currently hiring a dynamic, innovative, and self-starter to join our Operations Work Management team as an Administrative Field Support Specialist .

In this job, you will provide a wide variety of support and services for Field Operations, Dispatch, Service Center, Customer Revenue, AMR / AMI, and the Meter shop sections.

Key Areas of Focus :

• Support activities to include : system data accuracy, scheduling activities, project management, reconciling work performed by field personnel, and error management
• Provide follow-up to ensure data accuracy within the customer account system
• Track the collection and / or receipt of documents; liaison between Pikes Peak Regional Building (PPRBD) and contractors to ensure compliance and completion of hazards
• Analyze and interpret data to identify and correct errors by field employees to ensure data and billing accuracy
• Troubleshoot issues by gathering and researching data; analyze data to come to conclusions or recommendations
• May be assigned to specific analytical projects and programs requiring a general evaluation and assessment
• Assist through research and evaluation for a specific department or division
• Maintain and update calendaring systems and coordinate scheduling
• Work closely with other team members to provide support for field technicians

This position is considered Essential Personnel and will be required to report during emergencies and inclement weather

Who you are : Ideal candidates will offer demonstrated hands-on experience providing customer service or administrative and business support experience.

We are most interested in your experience in the following areas, so please highlight your experience on your application / resume :

• Strong customer service skills especially over the telephone
• Ability to multi-task and respond to rapidly shifting priorities, remaining flexible and open
• Ability to learn applications, software, two-way radio, and processes quickly
• Ability to exercise independent judgment
• Ability to identify process issues and implement solutions
• Strong skills in MS Word, Excel, Access, Outlook
• Strong attention to detail and follow through with responsibilities
• Strong data research and analysis skills

The military job codes / duty codes most closely related to this role are : 42A, 42B, 36B, 36P1, 36P2, 36P3, 36P4, 37F1, 37F2, 37F3, 37F4, 3S032, 3S052, 3S072, 3S0X2, PN, PS, IT, 6420, 6423, 6425, 6427, 9644, 9680, 3402, 3404, 3406, 3408

Our Commitment to Our Employees

Our people are the heart and soul of Colorado Springs Utilities. They keep the lights on, gas flowing, water coming in, and wastewater leaving.

We do not just say people are important we prove it! That’s why we are honored to invest in protecting the health and financial security of our employees and their families through our rich benefits program.

• Time Off Because everybody needs time off to recharge
• Vacation New employees accrue 13 days of paid time off to start, while our more tenured employees accrue 24 days per year
• Personal Leave 3 days per year of personal leave
• Paid Holidays 12 paid holidays per year
• Sick Leave Accrue 12 days of sick leave annually for those days when you or a family member is feeling under the weather
• Vacation Buy Purchase up to 40 hours of additional vacation time
• Pension Plan Looking forward to a comfortable lifestyle once you’re done working? The Colorado Public Employees’ Retirement Association (PERA) provides you with retirement benefits and peace of mind when you retire
• Medical Select from three comprehensive medical plans, starting at $0 per month. Employees also enjoy access to a Health Savings Account (HSA) and Flexible Spending Account (FSA).

effective the 1st of the month following your start date)

• Wellness Program Voluntary wellness program that allows you and your spouse to each earn up to $500 to use towards healthcare expenses, $100 in Visa gift cards, and up to $400 in gym membership reimbursements
• Dental Select from two dental plans, with in-network PPO preventive care covered at 100% and access to orthodontia coverage (effective the 1st of the month following your start date)
• Vision Voluntary plan that covers full vision care services and discounts on LASIK eye surgery (effective the 1st of the month following your start date)
• Retirement Saving Programs Supplement your pension plan with voluntary retirement programs such as the PERAPlus 401(k) and MissionSquare’s Roth IRA and 457 plans
• Disability Coverage Short-Term (STD) and Long-Term Disability (LTD) insurance available for purchase (effective the 1st of the month following your start date)
• Employee Assistance Program (EAP) Makes the going a little easier by aiding with mental health, stress management, work-life balance, financial and legal matters, and much more
• Long-Term Care Insurance (LTC) Whether it's due to an accident or a serious illness, LTC insurance is available for purchase to help you and your loved ones (effective the 1st of the month following your start date)
• Life Insurance Company-paid life insurance and supplemental coverage available (effective the 1st of the month following your start date)
• Tuition Reimbursement Employees are eligible to receive up to $5,250 annually for Tuition Reimbursement
• Qualifying Public Service Employer Payments made towards student loans may qualify for the Public Service Loan Forgiveness Program

Last updated : 2024-06-20