Description

Position: Case Manager

Reports to: Manager of Case Management

Location: Denver

Type: Full-time

Pay: $22.82-$24.81 per hour, generous benefits including 401k matching, 100% employer-paid premiums for health, dental, and vision; paid vacation, holiday pay, and paid parental leave

Colorado Village Collaborative seeks a Case Manager with experience managing a caseload of about 20-30 people.

The Case Manager reports directly to the Manager of Case Management and provides direct service case management to the community members at each of our CVC site locations. The Case Manager is responsible for a specific site and the caseload will vary at each location.

Schedule / Hours

• 40 hrs/wk, flexible with some nights and weekends may be needed
• Additional time will be spent in organizational meetings, meetings with external partners and coalitions, meetings with SOS and THV community members, etc.

Key Area # 1- Individual Case Management

• Remain culturally attuned to the people of the community being served, able to communicate, be sensitive and compassionate.
• Specialized knowledge of the following: Supplemental Nutrition Assistance Program (SNAP), Medicaid, Old Age Pension (OAP) Aid to the Needy Disabled (AND), RTD Live and Lyft Concierge program.
• SOAR trained a preferred qualification to assist with Social Security Income or Social Security Disability Income (SSI and SSDI).
• Case Managers should also have knowledge of housing programs in the Denver Metro area to help guide participants to permanent housing. Assist clients in accessing insurance, primary, dental and specialty care as needed.
• Be connected with allies, service agencies and critical decision makers within various systems.
• Assess the needs of participants and prepare case management plans and support completion of each of the identified items.
• Encourage self-advocacy skills among the client base, so they gain confidence with basic system navigation.
• Link participants with appropriate resources and appropriate referrals to outside agencies.
• Excellent program management skills, including strong administrative, computer and database skills.
• Ability to encourage, support and acknowledge participants.

Key Area #2 - Resource Navigation

• Keep abreast of current trends in community resources, social security benefits, state government benefits, medical and mental health programming, and best practices in accessing resources and programs.
• Connect participants with appropriate resources as needed.
• Make referrals to outside agencies and interdepartmental colleagues such as Peer Support or our onsite Mental Health Professionals.
• Promotes an environment of interdepartmental, continuum of care and post- acute care collaboration.

Key Area #2 - Data Collection and Documentation

• Assists with the preparation of grant specific mid-year learnings calls and year-end reporting.
• Oversees the maintenance of confidentiality of all client information.
• Ensures all necessary documentation including HMIS is completed in a timely manner.
• Completes all required forms and reports in a complete and timely manner.

Key Area #3 Professionalism and Teamwork

• Understands and follows the related policies and procedures of the SOS and THV and MC operations.
• Attends required meetings and regular supervision, focusing on the key areas above.
• Attends and participates in formal and informal staff meetings and addresses client and program issues.
• Provides excellent internal and external customer service and communicates in a professional, timely, and effective manner.
• Actively participates, collaborates, and contributes to the multidisciplinary team to promote a team culture in which each client’s point of view, experiences, and preferences are recognized, understood and respected, and in which client self-determination and decision-making in service planning are maximized and supported.

Other Responsibilities

• Complete other special duties and tasks as assigned by management.
• We are a dynamic and growing team and at times everyone is required to do a bit of everything.

Requirements

Qualifications Summary

• BSW preferred, can substitute experience with a High School Diploma
• Experience in operating computerized office equipment and telephones
• Reliable transportation is required
• Experience supervising a team is preferred

Skills Needed:

• Cultural Competence
• Time management
• Excellent written and verbal communication
• Administrative Skills
• Conflict mediation/resolution skills
• Meeting facilitation skills
• High emotional intelligence
• Ability to relate to people from diverse backgrounds and experience
• Trauma-informed approach
• Creativity and flexibility
• Resilience and thick skin
• Intrinsic motivation to achieve goals
• Anti-racist, anti-oppression lens
• Leadership skills