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Manager Retail Operations-Frederick
Columbia Care Frederick, MD
$114k-150k (estimate)
Full Time | Retail 2 Weeks Ago
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Columbia Care is Hiring a Manager Retail Operations-Frederick Near Frederick, MD

Reports to: Market DirectorPosition OverviewThe Manager, Retail Operations is responsible for day-to-day operations of the dispensing facility. They oversee all activities related to compliance, operations, and patient service delivery of the dispensing facility to include patient identification and registration, record retention, product tracking, inventory control, sales and excellent patient experience delivery. The MRO leads the dispensary team, manages the P&L, fosters patient satisfaction, and ensures compliance with all state and local regulations.
Pay Rate: $50,000 to $65,000 plus 10% bonus potential.
Major Areas Of Responsibility Include
  • Directly supervising the activity within the dispensary to include dispensary staff hiring, training, performance management, and retaining top quality staff.
  • Ensuring compliance with all State and local medical marijuana regulations.
  • Providing management and leadership in the dispensary to include monitoring all point of sale transactions, managing patient and inventory specific logs as required by regulations, monitoring the receipt, storage and auditing of all inventory, ordering new inventory and supplies, maintaining accurate records, ensuring the security and confidentiality of all patient information, as well as overall compliance with HIPAA.
  • Resolving all inventory discrepancies and patient-staff conflicts.
  • Establishing and executing plans to detect, identify and prevent dispensing errors related to product packaging, labeling, and dispensing.
  • Managing and implementing policies and procedures for any retesting of returned approved medical marijuana products, storage and/or disposal of such products, and meeting reporting requirements for adverse events and product recall.
  • Implementing and maintaining security systems for tracking, record keeping, record retention and surveillance related to all product at every stage of storage, delivery, transportation, and distribution.
  • Resolving employee concerns and performance or behavioral issues with the support of Human Capital as needed.
  • Maintaining the facility conducive to a positive patient experience and satisfactory employee work environment.
  • Providing company-wide communication to staff and managing change as needed.
  • Ensuring employee safety, wellness, and health & welfare.
Minimum Qualifications (Skills, Knowledge & Abilities)
  • All applicants must be at least 21 years of age.
  • 3-5 years’ experience managing a retail operation
  • Bachelor’s Degree preferred
  • Must be passionate about handling all aspects of a retail operation to include staffing schedules, compliance, inventory control, purchasing, theft prevention and product diversion.
  • Demonstrated management experience in a high growth environment are preferred.
  • Solid business acumen, management reporting, and problem-solving skills.
  • Exceptional interpersonal skills such as listening, coaching and training.
  • Strong leadership, conflict management, project management and time management skills.
  • Excellent written, verbal and non-verbal communication skills.
  • Ability to exercise sound judgment and make decisions in a manner consistent with confident leadership.
Travel %: 10
FLSA status: ExemptAdditional Abilities Required
  • While performing the duties of this job, the employee is required to stand, walk, or sit for extended periods of time, use hands to perform manual tasks, and lift or move up to 10 pounds (or more with assistance). Must be able to speak and communicate verbally with co-workers, customers, vendors, etc. The noise level in the work environment is usually moderate.
Note: Nothing in this job description restricts the company’s right to assign or reassign duties and responsibilities to this position at any time. Reasonable accommodations may be made in appropriate circumstances to enable individuals to perform the essential functions of the position.About The Cannabist CompanyThe Cannabist Company, formerly known as Columbia Care, is one of the largest and most experienced cultivators, manufacturers and providers of cannabis products and related services, with licenses in 15 U.S. jurisdictions. The Company operates 125 facilities including 93 dispensaries and 31 cultivation and manufacturing facilities, including those under development. Columbia Care, now The Cannabist Company, is one of the original multi-state providers of cannabis in the U.S. and now delivers industry-leading products and services to both the medical and adult-use markets. In 2021, the Company launched Cannabist, its retail brand, creating a national dispensary network that leverages proprietary technology platforms. The company offers prducts spanning flower, edibles, oils and tablets, and manufactures popular brands including Seed & Strain, Triple Seven, Hedy, gLeaf, Classix, Press and Amber.
Recognized for it comprehensive benefits, ongoing training opportunities and commitment to diversity and equity inclusion both internally and with external vendors, The Cannabist Company has earned a spot on mg Magazine’s America’s Top Cannabis Industry Employers list.
The Cannabist Company provides full-time employees with an excellent benefits and compensation package including but not limited to competitive wages, paid holidays, vacation and sick time, 401K with company match, multiple health plan choices, dental, vision, pet and life insurances, 100% paid short-term disability, optional long-term disability insurance and more!

Job Summary

JOB TYPE

Full Time

INDUSTRY

Retail

SALARY

$114k-150k (estimate)

POST DATE

06/04/2024

EXPIRATION DATE

06/30/2024

WEBSITE

col-care.com

HEADQUARTERS

NEW YORK, NY

SIZE

50 - 100

FOUNDED

2012

CEO

CHRIS RAS

REVENUE

$10M - $50M

INDUSTRY

Retail

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About Columbia Care

Columbia Care is one of the largest and most experienced cultivators, manufacturers and providers of medical and adult use cannabis products and related services with licenses in 18 US jurisdictions and the EU. Columbia Care is one of the original providers of medical cannabis in the United States, and continues to deliver an industry-leading, patient-centered medicinal cannabis operation that has quickly expanded into the adult use market as a premier operator. The company currently offers products spanning flower, edibles, oils, and tablets, and manufactures popular brands including Amber an...d Platinum Label CBD. With more than four million sales transactions since its inception in 2012, Columbia Care is known for setting the standard for compassion, professionalism, quality, care, and innovation in the rapidly expanding cannabis industry. Must be 21+ to follow. More
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