Let’s start off with the most important part-what’s in it for you:
The Perks

• Eligibility of perks is dependent upon job status
• Salary Range: $75,000
• Cellphone Allowance
• Incentive Eligible
• Get Paid Daily (Make any day payday)
• Paid Time off & Holiday Pay (Because Balance Matters)
• Benefits - Medical, Dental, Vision, Disability, 401K
• HSA/FSA Plans -with employer contribution
• Values Based Culture (#OMGLIFE)
• Culture Add (Creating Space for Fresh Perspectives)
• Referral Bonus (Get Paid to Recruit)
• Discounted Lodging, Dining, Spa, Golf, and Retail (Yes, Discounted Travel!)
• Employee Assistance Program
• “Columbia Cares” Volunteer Opportunities
• Committee Participation Opportunities (Fun, Philanthropic, Diversity/Equity/Inclusion)
• Task Force Work Opportunities (Grow your career in idyllic locations across the globe)
• Online Learning Platform to Help You Grow!
• Third Party Perks (Including discounts on Pet Insurance, Rental Cars, Movie and Concert Tickets, Theme Park and Attractions & so much more)

Our Commitment to you:
“People never forget how you made them feel.” Maya Angelou’s famous statement serves as a rallying cry throughout Columbia Hospitality and fuels our collective drive - and success.
Our people are our purpose, and our brand is our people. We seek extraordinary individuals who drive our brand promise of Creating Exceptional Experiences. We are a people-first organization, ignited from the inside to succeed on the outside. We are a tight-knit, inclusive, values-driven team and we trust one another to have each other’s backs. We show up every day with open hearts, an inclusive mindset, and a genuine respect for those around us. We have fun, grow together, and strive to leave a positive lasting impression on everyone we meet.
What you’ll do:
The Brass Tacks

• Leads, motivates, inspires, and coaches team to consistently higher performance and guest service standards.
• Champions new initiatives that add value to the guest experience and generate new revenue opportunities.
• Establishes and maintains a positive, professional relationship with colleagues, team members, guests, partners, and others through effective, timely, and reliable communication.
• Hands on oversight of the front office maintaining a presence during peak traffic periods.
• Passionate ownership of elevating guest experiences and actively identifies, qualifies, and implements programs and services to improve the property reputation over time.
• Provides effective supervision, training, coaching, conflict resolution, and direction to team.
• Is enthusiastic and positive and relishes every opportunity for service recovery.
• Controls labor and operating expenses, establishing, and maintaining budget parameters.
• Through department heads:
• Ensure team is aware of and effectively conveys all property amenities, offers, and events.
• Competently prepares daily reports and distributes as directed.
• Performs as manager on duty for the hotel.
• Pursues revenue enhancement opportunities such as upsell programs, lifting ADR, retail offerings.
• Upholds and personally represents the Columbia Hospitality mission, values, and OMG service standards.
• Collaborates effectively with managers and team members across the property.
• Contributes to the sales effort by encouraging repeat business.
• Follows established operational policies and procedures as they relate to group events.
• Obtains necessary information from colleagues to ensure efficient and effective execution is possible across departments overseen.
• Distributes all pertinent information to the operating departments in a timely and detailed manner based on the procedures in place.
• Develops and maintains favorable working relationships and open communication with all departments.
• Communicates operational problems, assists with special projects, and attends daily and weekly meetings.

The Nitty Gritty

• Bachelor’s Degree (BA) from four-year College or University, or 2-3 years related experience and/or training; or equivalent combination of education and experience.
• The ability to read, write, and speak English fluently is required to analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• The ability to effectively present information and respond to questions from group of managers, clients, customers, and the public.
• The ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• The ability to apply concepts of basic algebra and geometry and special orientation.
• The ability to solve practical problems when only limited standardization exists.
• The ability to interpret written and oral instructions.
• Must possess basic negotiation skills and strong customer relations skills.
• Strong computer skills: Full knowledge of Microsoft Office with an emphasis on Outlook, Excel and Word.

Don’t meet every single requirement? At Columbia Hospitality we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may just be the right candidate for this or other roles.
Where you’ll work:
The Historic Frontrunner in Walla Walla Hotels. Whether you’re heading to an important meeting in our high-tech conference facilities or playing weekend warrior in the surrounding mountain-and-valley paradise, The Marcus Whitman Hotel is your Walla Walla destination hotel for business proficiency and stunning natural beauty—with generous amounts of historic style, comfort and friendliness to boot.
The Fine Print
Columbia Hospitality, Inc. is an equal opportunity employer committed to an inclusive environment without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. We strive for excellence in every position within the company and select the most qualified people who embrace our service philosophy and these values.
Accountability | Creativity | Enthusiasm | Honesty | Inclusion | Respect
Columbia Hospitality is a national management and consulting company with more than 25 years of experience in creating hospitality solutions and delivering exceptional experiences. Our portfolio includes award-winning hotels and resorts, premier residential communities, restaurants and bars, private and public golf clubs, conference centers, and distinctive venues. Columbia Hospitality has been consistently recognized as one of the Top Companies to Work for in Washington by Seattle Business Magazine and Puget Sound Business Journal for their commitment to creating a fun, dynamic and nurturing work environment for team members.