12 Tier 1 Help Desk Jobs in Annapolis, MD
Columbia Technology Partners is Hiring a Tier 1 Help Desk Near Annapolis, MD
- Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software.
- May coach and provide guidance to less-experienced professionals.
- Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions.
- Provides remote support access through desktop mirroring and other remote access applications for worldwide sites.
- Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure.
- An active TS/SCI FS polygraph clearance is required.
- Bachelor's degree and no demonstrated experience or HS/GED and 5 years of experience.
- IAT Level 1
- CompTIA A CE
- CompTIA Network CE
Job Summary
Full Time
$53k-65k (estimate)
06/30/2024
07/16/2024
ctp-web.com
Columbia, MD
25 - 50
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The following is the career advancement route for Tier 1 Help Desk positions, which can be used as a reference in future career path planning. As a Tier 1 Help Desk, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Tier 1 Help Desk. You can explore the career advancement for a Tier 1 Help Desk below and select your interested title to get hiring information.
