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Tier 2 Technical Support (2pm-10pm) GW - TS/SCI Poly required
$55k-69k (estimate)
Full Time
5 Days Ago
EMTAK LLC is Hiring a Tier 2 Technical Support (2pm-10pm) GW - TS/SCI Poly required Near Annapolis, MD
The Tier 2 Technical Support Specialist shall have the following responsibilities:
•Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software
•May coach and provide guidance to less-experienced professionals
•Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions
•Provides remote support access through desktop mirroring and other remote access applications for worldwide sites
•Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure
Mandatory Skills:
•Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software
•May coach and provide guidance to less-experienced professionals
•Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions
•Provides remote support access through desktop mirroring and other remote access applications for worldwide sites
•Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure
Mandatory Skills:
- Hardware Installation
- Remote Assistance
- Remote Desktop
- No degree 10 years technical experience, BS degree 5 years technical experience
- CompTIA A CE OR CompTIA Network CE
- TS/SCI with FS Poly
Job Summary
JOB TYPE
Full Time
SALARY
$55k-69k (estimate)
POST DATE
08/19/2024
EXPIRATION DATE
09/06/2024
WEBSITE
emtakllc.com
HEADQUARTERS
Hanover, WV
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