The best 360 Engineering Support Specialist will: 

Value relationships first and desire to achieve the right outcome over “being right.”

Possess and demonstrate a positive attitude and demeanor, even under challenging 

circumstances.

Be highly motivated to contribute to the company and their own personal growth. 

Always operate with a willingness to serve others and help them reach their objectives.

Be able to work without close supervision but within a collaborative, team environment.

Demonstrate personal accountability, integrity, excellence, commitment and flexibility.

Responsibilities include, but are not limited to:

Respond to and support all customer requests regarding Columbia 360 and contract 

manufacturing via a dedicated ticketing system.

Document all internal and external processes and procedures, to be compiled in Customer 

Care 360 Engineering Support Specialist Handbook

Engineering Support:

Quote and order management for specialized engineering projects and contract 

Manufacturing

Order tracking

Invoice inquiries

All customer care related contract manufacturing oversight and management 

Columbia 360:

ERP contact creation and maintenance

Subscription maintenance and sales

Initial Technical support 

Customer care for all 360 accounts, subscribers

Technical

Quotes

Orders

Proactive communications

Work with Marketing for asset distribution and maintenance

Duties as assigned.