Client Care Associate Responsibilities include, but are not limited to:
Answering a high volume of calls from a multi-line system.
Greet customers and direct them to the appropriate department.
Create and respond to email correspondence.
Take inbound calls from Dealers and Customers with questions and problems
Take all orders for parts and units
Initiate outbound calls to keep open communication with all customers
Check voicemails, return calls, and follow up with clients
Collect and process payments for orders from Dealers and end user customers while keeping payment information protected.
Keep Dealer and customer data entry systems up to date and accurate
Communicate effectively and politely with all customers, colleagues, and managers.
Use the computer and office equipment as needed to perform a variety of tasks.
Keep all paperwork filed and organized.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)