What are the responsibilities and job description for the Remote or Office Health Care Customer Service Representative position at Columbus Global Home Health?
Columbus Global Home Health -
Columbus Global Home Health is a leading provider of home health care services in the Columbus area. We are committed to providing high-quality, personalized care to our patients in the comfort of their own homes. As we continue to grow, we are seeking a dedicated and compassionate Health Care Customer Service Representative to join our team. This role is crucial in ensuring that our clients receive exceptional customer service and support throughout their health care journey.
As a Health Care Customer Service Representative, you will be the first point of contact for our clients and their families. You will be responsible for delivering excellent customer service by addressing their inquiries, concerns, and needs with compassion and professionalism. Your goal will be to create a positive experience for our clients and their families, promote our services, and contribute to the overall success and growth of our company.
Key Responsibilities :
- Answer incoming calls, emails, and other methods of communication from clients, families, and healthcare professionals
- Provide accurate and timely information about our services, including eligibility, coverage, and scheduling
- Act as a liaison between our clients and their healthcare providers to ensure coordinated and seamless care
- Proactively follow up with clients and their families to ensure their satisfaction and address any concerns or issues promptly
- Maintain accurate records of all interactions with clients, including demographics, communication, and any changes in service needs
- Collaborate with other departments to resolve any billing and insurance-related inquiries or issues
Qualifications :
We Offer :
At Columbus Global Home Health, we value diversity and are committed to creating an inclusive workplace where everyone feels respected and valued. We encourage individuals from all backgrounds to apply.
Join our team and make a difference in the lives of our clients and their families through exceptional customer service. Apply now to be considered for the Health Care Customer Service Representative role at Columbus Global Home Health!
