Essential Functions :

• Serve as first impression of hotel as lead catcher for all inbound inquiry calls, emails, walk-ins, and Request for Proposals (RFPs) for the sales team.
• Input lead details and other data into Salesforce.
• Strong customer service ethic, always embracing our culture and mission statement with high emphasis on exceeding client expectations and always provides authentic hospitality to every guest.
• Actively participates in Columbus Hospitality sales initiatives such as training, sales blitzes, joint sales calls, and referrals to sister properties, as needed.
• Assist sales team with prospecting research, as needed.
• Assist with required daily, weekly, and monthly reporting.
• Inspect and prepare guest rooms and / or meeting space for site tours scheduled with the sales team.
• Prepare appropriate collateral for distribution during site tours (folders, inserts, maps, handouts).
• Provide administrative support to the sales department. Responsible for faxing, mailing, filing, copying, creating, and updating client information in Salesforce and guest files.
• Provide office and phone coverage.
• Assist with special projects, as needed.

Last updated : 2024-05-06