4 Technology Support Specialist, Jr. – Full-time Jobs in Columbus, GA
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Technology Support Specialist, Jr. – Full-time
$57k-74k (estimate)
Full Time | Colleges & Universities
1 Week Ago
Columbus Technical College is Hiring a Technology Support Specialist, Jr. – Full-time Near Columbus, GA
Columbus Technical College is seeking an individual to serve as a full-time Technology Support Specialist, Jr., within our Information Technology Department. Under general supervision, installs and maintains workstations and other technology applications according to established specifications. Upgrades operating systems and application software. Troubleshoots problems and provides customer assistance and training. Determines the technology needs of internal and external customers and recommends solutions to meet their needs. May coordinate the division's satellite and two-way interactive video activities. Assists in maintenance of current records for equipment. This position is full-time/non-exempt.Responsibilities:
Preferred Qualifications:
Application Deadline:Applications accepted until July 8, 2024. Applicants must submit a Columbus Technical College employment application online and upload a cover letter, resume, and copy of transcript(s) at time of application (Incomplete submissions will not be considered). **Please note: all references will be checked prior to employment offer. Post offer requirements will include a criminal background check and motor vehicle records check.**Employment Policy:The Technical College System of Georgia and its constituent Technical Colleges do not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, genetic information, disabled veteran, veteran of the Vietnam Era, spouse of military member or citizenship status (except in those special circumstances permitted or mandated by law). This nondiscrimination policy encompasses the operation of all technical college-administered programs, programs financed by the federal government including any Workforce Investment Act of 1998 (WIA) Title I financed programs, educational programs and activities, including admissions, scholarships and loans, student life, and athletics. It also encompasses the recruitment and employment of personnel and contracting for goods and services.
The Technical College System of Georgia and its colleges shall promote the realization of equal opportunity through a positive continuing program of specific practices. The following persons have been designated to handle inquiries regarding the nondiscrimination policies for Columbus Technical College: Karen Thomas, Title IX Coordinator, at 706.649.1813 and Olive Vidal-Kendall, Section 504 Coordinator, at 706.649.1442.
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- Maintains the division's network security and integrity
- Performs regular back-up and ensures others comply with back-up procedures
- Adds and deletes users, user directories, passwords and applications as needed
- Executes recovery procedures according to established guidelines
- Controls and maintains inventory of assigned equipment according to agency guidelines
- Assures that software is utilized according to license agreements
- Tests applications before installation on networks.
- Installs and maintains personal computer hardware, networks, and software for internal and external customers.
- Ensures that products for installations are available and operative
- Schedules installation at customer site in a timely manner
- Completes the installation with minimum disruption to the customer and within the established time frame
- Converts old system data to new system accurately and within a timely manner
- Tests installed products according to agency standards
- Works effectively with users to plan appropriate locations for equipment
- Maintains, repairs, and installs computers, networks, and related equipment minimizing time and financial expenditures when possible and complying with applicable policies and procedures
- Coordinates testing with customers, vendor personnel, and other support groups to ensure timely problem resolution
- Requests assistance from upper-level technicians when required
- Suggests efficient new procedures for resolution of problems.
- Provides quality service to internal and external customers by addressing problems or issues involving hardware, software or networks through a help desk function. (Performed by all incumbents)
- Answers customer inquiries received in writing, by telephone, or through electronic mail in an appropriate and timely manner; reads communications thoroughly or listens attentively to customers
- Poses appropriate questions to facilitate problem determination and applies analytical or research techniques and judgment to isolate or clarify problems, gauge severity and establish priority
- Confirms warranty and maintenance coverage where equipment is involved
- Assumes responsibility for assignment until customer problem is resolved or reassigned
- Resolves problems or escalates more difficult issues to appropriate division personnel. Identifies outside resources, where appropriate, and assists customers to access those resources
- Responds to customer follow-up inquiries in a timely manner and keeps customer updated on resolution progress
- Verifies problem resolution with customer to ensure customer satisfaction according to division guidelines. Utilizes customer evaluations to implement service improvements
- Enter all required problem information into a tracking system in accordance with prescribed procedures
- Provides problem tracking reports to managers and customers as requested
- Post solutions and suggestions on Web page for benefit of other users.
- Demonstrates eagerness to learn and assume responsibility; seeks out and accepts increased responsibility; displays a "can do" approach to work
- Shows persistence and seeks alternatives when obstacles arise; seeks alternative solutions; does things before being asked or forced to by events
- Works within the system in a resourceful manner to accomplish reasonable work goals; shows flexibility in response to process change and adapts to and accommodates new methods and procedures
- Accepts direction and feedback from supervisors and follows through appropriately
- Works when scheduled; begins and ends work as expected; calls in according to policy when arriving late for work or when absent; observes provisions of Fair Labor Standards Act; observes policies on break and lunch periods; uses work time appropriately
- Other duties as assigned
- CompTIA A
- CompTIA Network
- Microsoft MTA
Preferred Qualifications:
- An Associate's degree from an accredited college or university in Computer Science or a computer-related field
- Additional industry certifications
Application Deadline:Applications accepted until July 8, 2024. Applicants must submit a Columbus Technical College employment application online and upload a cover letter, resume, and copy of transcript(s) at time of application (Incomplete submissions will not be considered). **Please note: all references will be checked prior to employment offer. Post offer requirements will include a criminal background check and motor vehicle records check.**Employment Policy:The Technical College System of Georgia and its constituent Technical Colleges do not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, genetic information, disabled veteran, veteran of the Vietnam Era, spouse of military member or citizenship status (except in those special circumstances permitted or mandated by law). This nondiscrimination policy encompasses the operation of all technical college-administered programs, programs financed by the federal government including any Workforce Investment Act of 1998 (WIA) Title I financed programs, educational programs and activities, including admissions, scholarships and loans, student life, and athletics. It also encompasses the recruitment and employment of personnel and contracting for goods and services.
The Technical College System of Georgia and its colleges shall promote the realization of equal opportunity through a positive continuing program of specific practices. The following persons have been designated to handle inquiries regarding the nondiscrimination policies for Columbus Technical College: Karen Thomas, Title IX Coordinator, at 706.649.1813 and Olive Vidal-Kendall, Section 504 Coordinator, at 706.649.1442.
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Job Summary
JOB TYPE
Full Time
INDUSTRY
Colleges & Universities
SALARY
$57k-74k (estimate)
POST DATE
06/20/2024
EXPIRATION DATE
07/18/2024
WEBSITE
columbustech.edu
HEADQUARTERS
FORT BENNING, GA
SIZE
200 - 500
FOUNDED
2016
CEO
MARTHA ANN TODD
REVENUE
<$5M
INDUSTRY
Colleges & Universities
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The job skills required for Technology Support Specialist, Jr. – Full-time include Operating System, Help Desk, Installation, Computer Science, Computer Hardware, Integrity, etc. Having related job skills and expertise will give you an advantage when applying to be a Technology Support Specialist, Jr. – Full-time. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technology Support Specialist, Jr. – Full-time. Select any job title you are interested in and start to search job requirements.
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The following is the career advancement route for Technology Support Specialist, Jr. – Full-time positions, which can be used as a reference in future career path planning. As a Technology Support Specialist, Jr. – Full-time, it can be promoted into senior positions as a Client Technologies Technician, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technology Support Specialist, Jr. – Full-time. You can explore the career advancement for a Technology Support Specialist, Jr. – Full-time below and select your interested title to get hiring information.
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