Job Title: Office Administrator

Reports To: Administrative General Manager, President

Schedule: 8:30 a.m. – 5:00 p.m. (40 hours per week)

Salary: $23/hour, commensurate with experience

What Columbus Window Cleaning Company Offers:

· 10 Paid Holidays annually

· Paid Vacation

· 2 Paid Sick Days

· Weekly Paychecks

· Access to Savings Plans with Wright Patterson Credit Union and/or Pathways Credit Union

· Company-paid Life/Accidental Death Insurance

· Company-paid Short-term Disability Insurance

· Reimbursement of one-half (up to $250) of Individual* Monthly Health Insurance Premium

· Paid Training Opportunities

· Friendly Office Atmosphere

· Free Company Parking

What We’re Looking For:

A self-starter possessing higher-level thinking skills with extensive scheduling and customer service experience. A team attitude, and excellent written and verbal business communication skills are a must. This role requires someone who is familiar with Microsoft Office, detail oriented, and comfortable multi-tasking. In addition to general office duties, and the Office Administrator is cross-trained in all areas of office management, including but not limited to estimating, billing, and human resources.

Additional Preferred Technical Skills:

Familiarity with Quickbooks and WorkWave Team Lite software are a big plus, but not required. We will train you on our software.

Essential Functions:

Customer Service

• Answers phones, reviews and responds to email, and assists customers with inquiries regarding services, fees, billing, payments, and other matters
• Manages new customer sales and provides phone estimates, creates customer accounts, and builds customer relationships
• Prepares and reviews job prospects with Director of Operations, then prepares proposals/contracts
• Communicates with customers and accounts payable departments to meet the billing requirements of specific agencies and contracts.

Scheduling

• Schedules all regular residential and commercial jobs, and any new work in coordination with the Director of Operations
• Creates work orders and ensures all contact and billing information is correctly entered within the software database
• Communicates and tracks changes in scheduled service to customers
• Keeps a record of all such communications including the names and contact information of persons spoken with, to facilitate future interaction
• Completes and maintains service agreements and contractor paperwork

General Duties

• Facilitates background checks, tracks employee certifications, and manages employee uniform services
• Provides required reports and works with the General Manager and Company President to resolve any issues
• Serves as back-up for other office staff in their absence (i.e. illness, vacation time, etc.)
• Works with company vendors regarding office maintenance and repair, office supplies, and window cleaning supplies
• Receives mail, and visits the post office as needed

Includes other office duties as assigned.

Job Type: Full-time

Pay: From $23.00 per hour

Expected hours: 40 per week

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Administrative experience: 1 year (Preferred)

Work Location: In person