9 Front Desk Supervisor Jobs in Medford, MA
Colwen Hotels is Hiring a Front Desk Supervisor Near Medford, MA
Colwen Hotels is a dynamic and growing hotel company, with an extraordinary portfolio of award-winning hotels. We are a hospitality group built on hard work, character, and authenticity. We cultivate ideas and empower individuals to bring forward- thinking concepts to life to enrich guest experiences. Staying ahead of the curve is what has made us who we are today, and we strive to keep our ideas fresh. We currently have 40 hotels in our portfolio operating across 10 states.
General Responsibilities:
- Assist in the interviewing and strong performance supervision of front office associates.
- Ongoing review of staff to ensure adherence to established policies and procedures
- Process check-in and check-out, verify billing, create reservations, and process special requests
- Knowledge of hotel property, local attractions to assist guests.
- Establish and maintain open collaborative relationships with direct reports, and management throughout the hotel
- Compliance with Federal & State Labor laws
- Ensure that all complaints regarding service and/or accommodations are investigated and resolves
- Monitor budgets and payroll records and review financial transactions to ensure appropriateness
- Ongoing analysis of processes for continuous improvement/efficiency
- Coach and support front office team to effectively manage occupancy, guest service, and controllable expenses
- Identify service issues and trends. Facilitate creative solutions to overcome obstacles and insure continuous guest satisfaction results
- Balance cost controls with exceptional guest service and associate satisfaction
- Maintain STRICT key controls and safety and security standards.
- Other duties as assigned
- Medical Insurance with Company-Funded HRA
- Dental Insurance
- Vision Insurance
- Flexible Spending Accounts
- Wide-Array of Supplemental Insurance Offerings
- Paid Time Off Programs
- Employee Assistance Program
- 401K Plan - Traditional & Roth Options with Employer Match
- Hotel Discount Travel Program for Associates & Family
- Exclusive Associate Discounts - Travel, Entertainment, & Retail
- Training and Development Programs
- Career Advancement Opportunities
Requirements:
- Two-year college degree or equivalent hospitality experience
- Previous Hilton and OnQ experience highly desirable
- Strong Leader of people
- Superior interpersonal and customer service skills
- Reliable with the ability to multi-task and work under pressure
- Excellent verbal and written communication skills
- Intermediate to advanced computer skills
- Familiar with common computer software programs
- Must be willing to work varied hours including nights, weekends, and holidays
Job Summary
Full Time
$42k-59k (estimate)
06/22/2024
07/10/2024
colwenhotels.com
BOSTON, MA
500 - 1,000
1996
$10M - $50M
Accommodations
Related Companies
About Colwen Hotels
Colwen Hotels is a rapidly growing hotel company based in Portsmouth, NH. Colwens portfolio boasts over 35 successful hotels in the states of Massachusetts, New Hampshire, Rhode Island, New York, Georgia and Florida. With an aggressive pipeline, Colwen strategically develops properties in emerging markets and mixed-use redevelopments. The company is committed to local communities and charities, LEED-certified sustainability, and being a premier employer. Colwen Hotels is known for a signature design that is upscale-stylish and artistically inspired. The award winning company strives to lead th...e world in frictionless hotel stays.
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The following is the career advancement route for Front Desk Supervisor positions, which can be used as a reference in future career path planning. As a Front Desk Supervisor, it can be promoted into senior positions as a Front Desk Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Desk Supervisor. You can explore the career advancement for a Front Desk Supervisor below and select your interested title to get hiring information.
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Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Front Desk Supervisor job description and responsibilities
Typically managing a team of billing specialists and clerks, a billing supervisor must set goals and guidelines, gather and analyze billing data, develop reports to be presented to directors and other executives, and create strategies to optimize billing
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The Front Desk Supervisor will provide customer service excellence at all times, by creating a personable and memorable experience for guests while maintaining the functionality and safety of the hotel.
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They are responsible for all hotel services, such as guest relations, front desk, housekeeping, maintenance, revenue management, expense management, team building, and employee development.
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Provides technical support to front desk and housekeeping staff when needed.
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Prepare monthly reports and budget for front office department.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Front Desk Supervisor jobs
The hotel front desk supervisor must deal with any complaints quickly and efficiently, or the hotel manager will have to be contacted.
02/10/2022: Clarksville, TN
Soft skills like Customer Satisfaction, Time Management and Teamwork are essential for Front Desk Supervisor roles and jobs.
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Provides effective sales effort at Front Desk to maximize room revenue.
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Maintains safe working conditions within department and Hotel.
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Utilize computer competencies to learn the property management systems effectively, become a property expert on the system.
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Step 3: View the best colleges and universities for Front Desk Supervisor.
