2 Call Center Technician Jobs in Wapakoneta, OH
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Com Net, Inc. is Hiring a Call Center Technician Near Wapakoneta, OH
Call Support Technician Position Description:
- Answer live Technical Support telephone calls in an accurate and professional manner
- Assist in the timely resolution of Internet connectivity, e-mail and other ISP related issues
- Troubleshooting Internet related problems with the ability to escalate unresolved matters in accordance with established policies and procedures
- Enter all calls and transactions into a tracking database
Customer Service Representative Position Description:
- Answer live telephone calls in an accurate and professional manner from Internet, Telephone, and Television customers
- Assist in the timely resolution of requests for new service, changes to existing services, billing and trouble calls in accordance with established policies and procedures
- Troubleshooting video and voice line problems with the ability to escalate unresolved matters in accordance with established policies and procedures
- Enter all calls and transactions into a tracking database
Skill Requirements:
- Experience in basic home networking including Wi-Fi
- Experience in TCP/IP and Internet applications
- Experience with Windows and Macintosh operating systems
- Ability to quickly analyze and pinpoint problems
- Exceptional writing skills and verbal communication skills
- Possess a positive, caring and helpful attitude
- Possess excellent telephone skills
- Have strong team orientation
- Ability to work flexible hours and weekends
Supplemental Pay
- Hourly rate with monthly performance incentive bonus
- Quarterly internet reimbursement
Equal Opportunity Employer
Job Summary
JOB TYPE
Full Time
SALARY
$43k-56k (estimate)
POST DATE
05/27/2023
EXPIRATION DATE
07/03/2024
WEBSITE
weeklywarning.com
SIZE
<25
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