1 IT Technical Support Specialist Job in Sugar, TX
Com & Sun - Communication Digitale & Création graphique is Hiring an IT Technical Support Specialist Near Sugar, TX
The desired individual will have 1 – 3 years’ experience installing and configuring computer hardware, software, systems, networks, printers, and scanners. They will oversee a team of technical support assistants that provide remote technical support over the phone. Responding in a timely manner to service issues and requests is critical. The technical support team supports end users on routine hardware and software problems including operating system support, application support, system access problems and telecom issues.
Additionally, the Technical Support Specialist will answer and reply to emails and customer calls concerning their technical problems. They ensure the technical staff follows the required guidelines and procedures.
Responsibilities
- Provides excellent 2nd line/desk side incident, problem and request management support in accordance with documented processes
- Resolution of all escalated Service Desk tickets and associated customer expectation management
- Effective and proactive communication of problems/issues that impact the business (e.g. outages)
- Schedule and support video and audio conferences as required Responsibilities
- Provide full life cycle management of all escalated incidents, requests and problems including troubleshooting research, investigation, isolation and resolution
- Update and manage all escalated tickets in accordance with local, regional and global standards and processes
- Work with the team to manage all local hardware assets and assist with hardware upgrades and tracking
- Successfully meet timelines and/or budgets for assigned projects
- Provide support to other IT teams by providing testing of new software packages and upgrades to existing software applications
- Update and contribute to the Knowledge base to share expertise
- Act as a technology resource to the company for industry trends, technology implementations (hardware and software) and change management issues
- Repair and maintain all company-supported laser printers, laptops, desktops and video equipment in accordance with company standards
- Participate as required in moving users to other offices or floors
- Configure and monitor equipment used for high level meetings
- Provide support for audio visual/video conference meetings and events
- Interact directly with video conference users to provide remote, phone based, and in-room support/troubleshooting for real time and scheduled video conference bridges
- Monitor significant video conference meetings, providing immediate response to connectivity or participant needs as necessary
- Maintain inventory of all audio and video equipment and provides maintenance as needed
- Provide programming and move/add/change support for office phones (where applicable)
- Provide and manage print queues, monitor and troubleshoot print server issues (where applicable)
- Adhere to all IT and user quality assurance policies and practices
- Adhere to all company and IT security policies and practices
- Provide support on an overtime basis as needed to support technical issues within the company
- Provide on-call support as part of an agreed schedule
- Under general supervision, monitor, document and update existing network systems and local server hardware and assist in implementation of updates and problem resolution Lead implementation activities and resolve integration issues relate to the implementation of new systems with the existing infrastructure.
- University degree in a related field preferred. An equivalent combination of education and/or experience may be considered in lieu of the degree when the experience has been directly related to the functions of the job
- Advanced proficiency in Microsoft Office products
- Advanced knowledge time recording systems, metadata management systems, PDF converters, media players, document encryption and compression tools
- In-depth understanding of AD including Active Directory role, Exchange, TCP/IP, DNS, DHCP, VPN as it relates to desktop support activities
- Strong knowledge of hardware, printers and laptops and iPhone and Android devices
- Imaging and configuring PCs to company standards for rollout to users
- Ability to 'teardown' and repair laser printers (where applicable)
- Ability to build a clone computer and troubleshoot all computer hardware issues
- Strong knowledge in replacing broken parts in laptops and troubleshoot all laptop hardware issues
- Strong written and verbal communication skills. Able to communicate effectively and in a professional manner with all levels of the company and outside vendors
- Ability to work in a diverse team environment and effectively support the demanding needs of the company
- Ability to work under pressure, meet deadlines with shifting priorities
- Must be a self-starter with a high level of initiative
- Strong customer service skills, able to anticipate needs and exercise independent judgment
- Strong attention to detail, organizational skills and the ability to handle multiple projects
- Maintains confidentiality and exercises discretion
- Exercises solid strategic thinking and problem-solving skills
- Team player
- Excellent customer service skills, e.g. helpful empathetic approach; handles difficult customers and situations in a calm professional manner
- Encourage team members to provide continuous feedback to each other and share information openly
- Ability to mentor and direct other team members to ensure the completion of tasks
Salary: $45,000.00 - $50,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
- 8 hour shift
- Monday to Friday
- On call
- Bonus pay
- Sugar Land, TX 77478: Reliably commute or planning to relocate before starting work (Required)
- Technical Support: 1 year (Preferred)
- Spanish (Preferred)
We are a premier authorized retailer of Cricket Wireless with 300 stores in 8 states. We are a growing retailer with an ever-expanding customer base.
At Sun Com Mobile, our mission is to be the partner of choice for Cricket Wireless by delivering exceptional customer experience to each and every customer along with providing a superior wireless value proposition.
Are you looking to further your career and join a team of dedicated, loyal and successful colleagues? Look no further - SunCom Mobile is the place for you.
Sun Com Mobile We are a premier authorized retailer of Cricket Wireless with 300 stores in 8 states. We are a growing retailer with an ever-expanding customer base. At Sun Com Mobile, our mission is to be the partner of choice for Cricket Wireless by delivering exceptional customer experience to each and every customer along with providing a superior wireless value proposition. Are you looking to further your career and join a team of dedicated, loyal and successful colleagues? Look no further - SunCom Mobile is the place for you.
Job Summary
Full Time
$71k-88k (estimate)
05/31/2024
07/29/2024
The job skills required for IT Technical Support Specialist include Technical Support, Troubleshooting, Customer Service, Problem Solving, Operating System, Microsoft Office, etc. Having related job skills and expertise will give you an advantage when applying to be an IT Technical Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT Technical Support Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for IT Technical Support Specialist positions, which can be used as a reference in future career path planning. As an IT Technical Support Specialist, it can be promoted into senior positions as a Technical Support Analyst III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Technical Support Specialist. You can explore the career advancement for an IT Technical Support Specialist below and select your interested title to get hiring information.
If you are interested in becoming an IT Technical Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an IT Technical Support Specialist for your reference.
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Quotes from people on IT Technical Support Specialist job description and responsibilities
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
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Get Familiar with How Technology Works.
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Step 3: View the best colleges and universities for IT Technical Support Specialist.
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