Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

This role is M-Th in office/field and Fridays remote Responsible for partnering with the Technical Operations and Construction organizations across our Connecticut, Vermont, and Western Massachusetts footprint. Contributes to the development of the organization's business and people strategies, interpreting and supporting its objectives to align our goals and desired outcome(s). Effectively coordinates recruitment, compliance, benefits, compensation and employee relations activities to maximize employee resources and support a positive employee experience. Serves as subject matter expert and provides guidance to employees as required.

Job Description

Core Responsibilities

• Support strategic execution to enhance the employee experience and employee engagement in the New England Region and the functional areas this role will support.
• Analyze employee data including survey results, Employee Advisory Services (EAS) reporting, churn and organizational health assessments to set engagement strategy & identify mitigation opportunities.
• Conducts employee focus group sessions, employees’ surveys, and interviews to obtain employee feedback. Identifies employee concerns and monitors overall employee satisfaction. Partners with leadership and employees to develop and implement action plans.
• Ensures positive and respectful work environment through positive reinforcement, modeling desired behavior, providing adequate work tools, and administering policies fairly and consistently.
• Partners with HR and business leaders to implement proactive and positive employee and labor relations strategies and initiatives that drive business objectives
• Counsels, orientates, and trains managers and supervisors on the interpretation and administration of Human Resources policies. Administers Human Resources policies and procedures as they pertain to all employees
• Oversees and partners on employee relations issues. Assists with employee counseling, discipline and grievance handling.
• Ensures compliance with state, local and federal guidelines and policies to protect the business and its employees.
• Administers compensation programs and assists in job analysis, job evaluation and performance management to ensure compliance with division guidelines.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be willing to travel to operational work locations, work outside of normal business hours, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned..

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

5-7 Years

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.