Project Manager, Retail Operations Services

The Retail Business Services Project Manager III will be responsible for managing the technology capabilities for the Banking Center Channel that support the Retail Bank’s strategies for revenue generation, efficiency, customer experience, and risk management. This role will serve as product owner for key capabilities, project manager, consultant and subject matter expert on partner initiatives, as well as strategic contributor for technology solutions. This role will also partner closely with Information Technology for the entire lifecycle of these capabilities, including planning, design, development, implementation, and support.

Position Competencies

Successful incumbents will have strategic agility, functional/technical skills and problem-solving abilities, have clear and concise written and verbal communication and presentation skills, have strong decision quality and drive for results, organizational agility and effective multi-tasker.

Position Responsibilities:

Project Management

• Manages small to medium projects– in scope, investment dollars, complexity with little to no supervision. Has responsibility for all aspects of the project, from concept, definition, design, build and testing, implementation, evaluation of results, and the project budget.
• Supports projects that may have cost center implications, staffing (FTE) changes, breaks new ground, involves multiple stakeholders, and extensive cross functional and matrix managed teams.
• Has limited authority to make key project decisions and determines when escalation may be required.
• Manages inter-project conflicts and dependencies.
• Manages technology readiness, including large testing efforts, complex troubleshooting, and Incident Management across organizational boundaries.

Product Owner

• Serves as back up subject matter expert for major technology capabilities for the Banking Center or Self and Assisted Service channels (e.g. TCR’s, tablets, network connectivity, etc.).
• Provides input into decisions about functionality enhancements and modifications.
• Creates, updates, and reviews (with key stakeholders) roadmaps for these products.
• Responsible for financial implications, including development of business cases, expense tracking, and budgetary planning.
• Ensures these capabilities meet business objectives and stakeholder expectations.
• Is engaged in key vendor relationships.
• Design new business processes to support technologies, respond to risk, business needs.

Production Support

• Provides production support for hardware and software issues, overseeing data collection, root cause analysis, testing, risk assessment, workaround development, and communications to both front line and leadership.
• Serves as primary liaison when addressing technology issues that have business impacts.
• Conducts detailed numeric analysis, develop recommendations for improvements, and present results.
• Manages invoices.

Position Qualifications:

• Bachelor’s Degree or 4 years business/banking experience
• 3 years of Financial Services experience
• 1 year of Project Management experience
• 1 year of performing data or financial analysis
• 1 year of advanced Excel experience
• 1 year of experience utilizing Microsoft Office Products including Word, Excel, PowerPoint and Visio