Description

Position at Comfort Dental Care & Orthodontics - Pensacola
Join Comfort Dental & Orthodontics, a Marquee Dental partner, as a Full - Time Patient Coordinator/ Call Center Representative in Pensacola, FL office!
Comprehensive Benefits include:
Health/Dental/Vision Insurance
Paid Time Off
6 Paid Holidays
401k program
On the job training
Schedule:
Full - Time
About Marquee Dental: Marquee Dental Partners is a Dental Service Organization with nearly 40 brands in over 65 office locations. Our focus is on partnering with premier dental offices and clinicians in the Southeastern United States. Headquartered in Nashville, TN with offices in Kentucky, Tennessee, Arkansas, Alabama, and Florida, Marquee Dental offers its patients a broad range of services through their general dentistry and multi-specialty practices.
Marquee Dental has succeeded by providing their dental offices with the administrative and operational support they need to deliver gold-standard patient care . They believe that expert operational support , coupled with a strong commitment to fostering and maintaining clinical autonomy , makes them an ideal home for those looking to grow their skills while dramatically improving the patient experience they deliver.
As the Scheduling Coordinator you work at the "front line" of the office. Your main tasks consist of answering phones, scheduling appointments, answering caller's inquiries, returning calls and voice messages, and routing calls to different personnel and offices as needed.
Category: Hourly
Reports to: Manager
Days: Weekdays and weekends availability required
Hours: Vary between 7:00 am to 6:00 pm - additional hours as needed.
Essential Duties & Responsibilities
The job responsibilities include, but are not limited to the ones mentioned below:

• Answer incoming calls accurately and efficiently; scheduling appointments, transferring to other office personnel, giving directions and limited information, and answering general questions (office hours, clinic locations and phone numbers).
• Professionally greet all callers, following company guidelines.
• Effectively receive and route all communications to the staff and doctors.
• Understand and apply the companies "Best Practices for Answering the Phones".
• Schedule appointments correctly in Dentrix for multiple offices following the scheduling guidelines.
• Utilize Dentrix effectively to create and update patient's appointments and records.
• Utilize the phone system to handle incoming and outgoing calls as well as the office's voicemail.
• Prioritize calls; giving priority to new patients calls.
• Promptly responding to missed calls/opportunities and voicemails.
• Provide outstanding customer service.
• Utilizes PatientPrism software as a resource tool to handle and manage patient calls.
• Understands and practices according to company's core values.
• Other administrative tasks as assigned.

Skills and Qualifications

• Customer Service - Excellent customer service skills. Knowledge of customer service principles and practices. Manages difficult customer situations and responds promptly to customer needs while following company best practices and guidelines.
• Communication Skills - Excellent verbal skills and written communication skills required. The ability to effectively and empathically communicate to patients, build rapport and relate well to all kinds of people. Treats all people with respect, courtesy and consideration.
• Computer Skills - Ability to utilize computers and technology efficiently. This may require, but it's not limited to, utilizing software such as Microsoft Office, Web Browsers, Dentrix, PatientPrism, Call Center Software, etc. Ability to manage multiple screens/software simultaneously.
• Time Management - Excellent time management skills and ability to multi-task and prioritize work.
• Productivity and Organization - Ability to plan and prioritize tasks. Attention to detail in typing and obtaining patient's information. Monitors own work to ensure accuracy and thoroughness.
• Attention to Detail - Ability to achieve thoroughness and accuracy when accomplishing a task. Listens and accurately documents patient's calls and provides patient's with accurate information.
• Multitasking - Ability to handle multiple tasks, back-to-back calls, and multiple calls at the same time while maintaining the same quality of work and being able to follow through on assigned tasks until completion.
• Dependability - Consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance.
• Flexibility - The ability to support change, with varying tasks and schedules as necessary.
• Teamwork - The ability to work effectively and productively with others. Shares responsibility with team members for successes and failures.
• Personal Accountability - A measure of the capacity to be answerable for personal actions. Accepts personal responsibility for the consequences of personal actions; avoids placing unnecessary blame on others.

EXPERIENCE/EDUCATION

• High School Diploma/GED (Required)
• Customer Service experience: 1 year (Required)
• Healthcare field experience (Preferred)
• Medical office (Preferred)
• Dentrix knowledge (or other PMS or Scheduling Software - Preferred)

Job Types: Full-time, Part-time
Pay may depend on skills and/or qualifications
Equal Opportunity Employer