3 Hotel Guest Services Agent Jobs in Utica, MI
Comfort Inn of Utica is Hiring a Hotel Guest Services Agent Near Utica, MI
The hospitality industry is unique in that it requires commitment 24 hours a day. Providing our guests with a memorable experience and anticipating our guest's needs to achieve the best possible service in the most caring and courteous manner.
Responsibilities Include But Are Not Limited To
- Checking-in our guests, ensuring proper methods of payment are received, special requests are noted/fulfilled and accurate information is established.
- Communicate with all departments regarding in-house VIP and any special needs.
- Thoroughly complete all guest transactions.
- Maintain an up to date working knowledge of all hotel amenities as well as any special events. Promote and sell special hotel programs, special rate packages, and upgrades when appropriate.
- Interact with the team in a professional manner, assisting other departments with necessary information.
- Be knowledgeable of all emergency procedures and Hotel policies.
- Maintain the house bank and handle all credit and currency transactions according to Hotel policies and procedures.
- Communicate all pertinent information to Department Managers and Supervisors.
- Follow set procedures on posting, charges, cash handling, deposits, and refunds.
- Solicit guest feedback via appropriate review sites.
- Answer the telephone in a professional manner and assist guests with any reservations, questions, directions to the property, etc.
- Must be able to speak, read, write, and understand the primary language, (English) used in the workplace.
- Requires good communication skills, both verbal and written.
- Proficient skills in mathematics for basic computations and knowledge of Microsoft Office programs.
- Must be available to work a flexible schedule; mornings, afternoons, weekends, and some holidays.
- Previous cash-handling experience preferred.
- Organizational skills including follow-through, problem-solving, and communication.
- Ability to stand and walk for extended periods of time.
- Must be able to lift up to 20 pounds occasionally.
- High school or equivalent education required.
- Previous Hospitality / Hotel Experience a Plus.
Salary: Commiserate with experience. Minimum of one (1) year prior Hotel Front Office Experience will be paid at premium experienced wage.
EQUAL OPPORTUNITY EMPLOYER.
Job Summary
Full Time
Accommodations
$27k-36k (estimate)
02/01/2024
07/10/2024
comfortinnutica.com
UTICA, MI
<25
1985
THOMAS GUASTELLO
<$5M
Accommodations
Related Companies
About Comfort Inn of Utica
COMFORT INN UTICA INC is a hospitality company based out of 11401 HALL ROAD, UTICA, Michigan, United States.
The job skills required for Hotel Guest Services Agent include Guest Service, Front Office, Cash Handling, Problem Solving, Commitment, Microsoft Office, etc. Having related job skills and expertise will give you an advantage when applying to be a Hotel Guest Services Agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Hotel Guest Services Agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Hotel Guest Services Agent positions, which can be used as a reference in future career path planning. As a Hotel Guest Services Agent, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Hotel Guest Services Agent. You can explore the career advancement for a Hotel Guest Services Agent below and select your interested title to get hiring information.
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