Job Overview:
We are seeking a Guest Service Agent to join our award-winning team in providing exceptional customer service and creating a positive experience for our hotel guests.

Duties:
- Greet and welcome guests upon arrival
- Assist guests with check-in and check-out procedures
- Handle guest inquiries and provide information about hotel services and amenities
- Process reservations and cancellations accurately
- Manage phone calls and reservations using hotel phone systems
- Address guest concerns and resolve issues promptly
- Collaborate with other hotel staff to ensure guest satisfaction
- Perform night audit duties as needed

Experience:
- Previous experience in hotel management or front desk operations helpful
- Proficiency in phone etiquette and guest relations
- Ability to multitask in a fast-paced environment
- Bilingual skills are a plus

Join our team as a Guest Service Agent to contribute to a warm, welcoming atmosphere for our guests, utilizing your hospitality skills to enhance their stay and showcase our community!

Job Types: Full-time, Part-time

Pay: $12.30 - $13.00 per hour

Expected hours: 30 – 40 per week

Benefits:

• Employee discount
• Flexible schedule
• Free parking
• Paid time off

Schedule:

• 8 hour shift
• Evening shift
• Holidays
• Rotating weekends

Experience:

• Hotel experience: 1 year (Preferred)

Ability to Commute:

• Saint Robert, MO 65584 (Required)

Ability to Relocate:

• Saint Robert, MO 65584: Relocate before starting work (Preferred)

Work Location: In person