Front Desk Responsibilities:

• Check guests in, issue room keys, provide information on hotel services and room location
• Ensure required identification is taken from guests at check-in in line with local legislative requirements
• Answer phones in a prompt and courteous manner
• Answer, record and process all guest calls, messages, requests, questions or concerns
• Record guest preferences in the system
• Check guests out, including resolving any late or disputed charges
• Accurately process all cash and credit card transactions using established procedures
• Issue, control and release guest safe-deposit boxes in line with hotel procedures
• Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up
• Take action to solve guest problems/complaints using appropriate service recovery guidelines
• Follow established hotel safety protocols and procedures at all times. Immediately report any health and safety incident, security breaches, concerns or suspicious behavior to the supervisor or manager on duty
• Operate Choice Hotel's systems and operations using their online programs.
• Assist with laundry during down time. Load washer, transfer to dryer and fold towels, pillowcases and sheets

In addition to the front desk responsibilities the Night Auditor will also include: * Check front office accounting records for accuracy and, on a daily basis, summarize and compile information for the hotel's financial records. Track room revenue, occupancy percentages, and other front office operating statistics.

• Prepare a summary of cash, check, and credit card activities, reflecting the hotel's financial performance for the day. Post room charges and room taxes to guest accounts including guest transactions not posted during the day by the front office cashier.
• Prepare food and utensils for breakfast.

This is a part time position that has the potential of occasional weeks with full time hours. Candidate must be flexible and available to work any shift including Night Audit. Ability to work weekends and holidays will be required.

Job Type: Part-time

Pay: $12.00 - $15.00 per hour

Expected hours: 30 – 33 per week

Benefits:

• Employee discount

Schedule:

• 8 hour shift
• On call

Work setting:

• In-person

Experience:

• Hotel experience or Front Desk Customer Service: 1 year (Preferred)

Work Location: In person