What are the responsibilities and job description for the Front Desk Agent/Maintenance position at Comfort Inn and Suites?
Overview
We are seeking a dedicated and professional Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role is crucial in maintaining the smooth operation of our front desk and enhancing the overall guest experience at our hotel or resort.
Responsibilities
- Greet and welcome guests upon arrival, ensuring a friendly and efficient check-in process.
- Manage reservations, cancellations, and modifications using hotel management software.
- Handle guest inquiries and provide information about hotel services, local attractions, and amenities.
- Process payments and maintain accurate records of guest accounts.
- Conduct night audits as required, ensuring all transactions are recorded accurately.
- Address guest complaints or concerns promptly and professionally to ensure satisfaction.
- Collaborate with housekeeping and maintenance teams to ensure rooms are ready for guests.
- Maintain the cleanliness and organization of the front desk area.
- Assist in training new front desk staff as needed.
Skills
- Strong background in hospitality with a focus on guest services.
- Experience with hotel management systems is preferred; familiarity with phone systems is a plus.
- Bilingual or multilingual abilities are highly desirable to cater to diverse guests.
- Excellent customer service skills with a friendly demeanor.
- Ability to work flexible hours, including nights and weekends if necessary.
- Strong organizational skills with attention to detail in managing guest accounts and reservations.
- Ability to work effectively in a fast-paced environment while maintaining professionalism.
Join us as a Front Desk Agent where you can make a significant impact on our guests' experiences while developing your career in the hospitality industry!
And a qualified Maintenance person.
Job Type: Full-time
Pay: $15.00 - $18.69 per hour
Benefits:
- Employee discount
Schedule:
- 8 hour shift
- Evening shift
- Holidays
- Morning shift
- Night shift
Ability to Commute:
- Lakeland, FL 33809 (Required)
Ability to Relocate:
- Lakeland, FL 33809: Relocate before starting work (Preferred)
Work Location: In person
Salary : $15 - $19
