APPLY IN PERSON

NO PHONE CALLS PLEASE

TUESDAY, WEDNESDAY AND THURSDAY'S ONLY FROM 11AM TO 2PM

NO PHONE CALLS PLEASE

MUST HAVE FLEXIBLE AVAILABILITY! INCLUDING WEEKENDS!

PERSONAL QUALIFICATIONS:

CUSTOMER SERVICE SKILLS A MUST:

1. Be honest, reliable

2. Be ready to begin work at the specified time

3. Be well groomed and aware of personal hygiene; adhere to dress code policy as mentioned in policy handbook.

4. Offer courteous and sincere hospitality at all times. Understand what is meant by “good customer service.” Provide uniform, efficient, courteous, high quality service in a clean and organized environment.

5. Handles, understands and responds to customer complaints and needs calmly and advises effectively or seeks assistance from management.

6. Follows training guidelines using good judgment and common sense.

7. Communicate and work well with supervisor and hotel employees.

8. Keeps work area, equipment, and lobby clean and orderly. Has a concern for cleanliness and orderliness of work area and equipment.

9. Use good judgment and common sense.

10. Keep all business confidential both on and off duty.

ESSENTIAL JOB DUTIES AD RESPONSIBILITIES:

1. Provide a First-Rate Guest Experience.

2. Providing information to guests about hotel policies, services and amenities.

3. Responding to requests from guests for assistance and information about the local area (e.g. directions, places to eat, etc.).

4. Selling and upselling rooms to “walk-in” customers.

5. Entering/changing reservation information on the computer system.

6. Posting charges to guest accounts.

7. Processing payments from guests.

8. Closing, balancing and making necessary corrections to guest accounts.

9. Counting and balancing cash, credit cards and direct bill accounts.

10. Investigation or analyzing out-of-balance situations and making adjustments or corrections as needed.

11. Completing various computer audit reports.

Job Type: Part-time

Pay: From $10.50 per hour

Expected hours: No more than 28 per week

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Night shift
• On call
• Rotating weekends

Education:

• High school or equivalent (Preferred)

Experience:

• CSR: 1 year (Preferred)

Work Location: In person