What are the responsibilities and job description for the Front Desk Associate position at Comfort Inn?
Job Summary
We are seeking a dedicated and enthusiastic Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to manage multiple tasks efficiently in a fast-paced environment.
Shift needed: Second Shift (2 PM-10PM) Holidays and Weekends a must
Responsibilities
- Greet and welcome guests upon arrival, providing a friendly and professional first impression.
- Manage check-in and check-out processes efficiently, ensuring accuracy in guest information.
- Handle guest inquiries and resolve any issues or complaints promptly, maintaining high standards of guest relations.
- Maintain knowledge of hotel services, amenities, and local attractions to assist guests effectively.
- Operate phone systems to manage incoming calls and relay messages as needed.
- Process reservations and cancellations accurately using hotel management software.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction throughout their stay.
- Uphold hotel policies and procedures while maintaining confidentiality regarding guest information.
Qualifications
- Previous experience in a hotel or hospitality environment is preferred but not mandatory.
- Strong customer service skills with a focus on guest relations and satisfaction.
- Familiarity with front desk operations, including phone systems and hotel management software is advantageous.
- Bilingual abilities are a plus, enhancing communication with diverse guests.
- Excellent organizational skills with the ability to multitask effectively in a busy setting.
- Strong interpersonal skills, demonstrating professionalism and courtesy at all times.
- Ability to work flexible hours, including evenings, weekends, and holidays as required by the hotel's operational needs.
Join our team as a Front Desk Agent where you can contribute to creating memorable experiences for our guests while developing your career in the hospitality industry!
Job Type: Part-time
Pay: $12.00 per hour
Expected hours: 32 per week
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
Ability to Commute:
- Dunn, NC 28334 (Required)
Ability to Relocate:
- Dunn, NC 28334: Relocate before starting work (Required)
Work Location: In person
Salary : $12
