What are the responsibilities and job description for the Front Desk Associate position at Holiday Inn?
Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests, ensuring accuracy of information
- Provide excellent customer service and address guest inquiries and concerns
- Handle guest requests for amenities, room service, and other services
- Process payments and maintain accurate records of guest transactions
- Assist with reservations and room assignments
- Maintain a clean and organized front desk area
- Collaborate with other hotel departments to ensure guest satisfaction
- Perform night audit duties as required
Experience:
- Previous experience in guest services or front desk role preferred
- Knowledge of hospitality management and hotel operations
- Familiarity with night audit procedures is a plus
- Strong communication skills, both verbal and written
- Multilingual abilities are highly desirable
- Proficient in phone etiquette and handling phone systems
- Excellent problem-solving skills and ability to handle difficult situations with tact and diplomacy
- Strong attention to detail and organizational skills
As a Front Desk Agent, you will be the first point of contact for our guests, providing them with exceptional service from check-in to check-out. Your friendly demeanor, attention to detail, and ability to handle various guest requests will contribute to the overall success of our hotel. Join our team and be part of creating memorable experiences for our guests.
Job Types: Full-time, Part-time
Pay: $11.00 - $12.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Weekends as needed
Work Location: In person
Salary : $11 - $12
