What are the responsibilities and job description for the Front Desk Associate position at The Clinton Inn?
Job Overview
We are seeking a dedicated and friendly Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role is crucial in managing guest relations and enhancing their overall experience at our establishment.
Duties
- Greet guests upon arrival with a warm and friendly demeanor.
- Handle guest inquiries, requests, and complaints with professionalism and courtesy.
- Maintain accurate records of guest information and reservations.
- Assist with billing inquiries and payment processing.
- Coordinate with housekeeping and maintenance to ensure guest satisfaction.
- Promote hotel services and amenities to enhance guest experience.
- Uphold hotel policies and procedures while maintaining a high standard of hospitality.
Skills
- Strong background in hospitality.
- Excellent customer service skills with a focus on guest relations.
- Proficient phone etiquette for handling calls professionally.
- Bilingual abilities are a plus, enhancing communication with diverse guests.
- Experience in front desk operations or guest services is highly desirable.
- Ability to work well under pressure in a fast-paced environment.
- Strong attention to detail and organizational skills.
- Flexibility to work various shifts, including nights and weekends as needed.
Join us in creating memorable experiences for our guests while developing your career in the hospitality industry!
Job Type: Part-time
Pay: $9.25 - $10.00 per hour
Schedule:
- Day shift
- Evening shift
- Morning shift
Ability to Commute:
- Laurinburg, NC 28352 (Required)
Work Location: In person
Salary : $9 - $10