As a Front Desk Manager, you will be the first point of contact for guests, ensuring exceptional customer service and efficient operations at the front desk. You will oversee check-ins, check-outs, reservations, and guest inquiries to maintain high guest satisfaction levels.

Responsibilities:

- Greet and check-in guests promptly and professionally.

- Handle guest requests, complaints, and issues effectively and in a timely manner.

- Manage guest reservations via phone and in-person, ensuring accuracy.

- Coordinate with various departments to fulfill special guest requests.

- Demonstrate excellent phone etiquette by transferring calls and documenting guest requests accurately.

- Adhere to proper cash handling procedures.

- Maintain communication with incoming shift associates by logging essential information.

- Possess a thorough understanding of safety and emergency procedures for prompt execution when necessary.

- Conduct staff meetings and ensure adherence to hotel policies and procedures.

- Resolve guest complaints and employee issues efficiently.

- Assist in sales and marketing efforts as directed by the supervisor.

- Uphold a professional appearance and demeanor at all times.

Experience:

- Previous experience in customer service is preferred.

- Knowledge of hotel management or hospitality industry is a plus.

Join our team as a Front Desk Manager to showcase your exceptional customer service skills in a dynamic hospitality environment. If you are detail-oriented, possess strong communication skills, and thrive in a fast-paced setting, we invite you to apply for this exciting opportunity.

Job Type: Full-time

Benefits:

• Employee discount
• Paid time off

Schedule:

• 8 hour shift
• Evening shift
• Weekends as needed

Work setting:

• In-person

Application Question(s):

• What is your desired starting pay?
• Please list 2-3 dates and time ranges that you could do an interview.

Experience:

• Hotel experience: 1 year (Preferred)

Ability to Commute:

• Dayton, OH 45424 (Required)

Ability to Relocate:

• Dayton, OH 45424: Relocate before starting work (Required)

Work Location: In person