Job Summary :

The Receptionist at our Home Health Care Agency is the first point of contact for clients, caregivers, and visitors. This role is crucial in ensuring a warm, professional, and efficient environment.

The receptionist will handle various administrative tasks, manage communication channels, and support the overall operations of the agency.

Key Responsibilities :

• Front Desk Management :
• Greet and welcome visitors, clients, and caregivers in a friendly and professional manner.
• Answer and direct incoming phone calls to the appropriate personnel or departments.
• Maintain a clean, organized, and welcoming reception area.
• Administrative Support :
• Schedule appointments and meetings for clients and agency staff.
• Manage and organize client records, ensuring confidentiality and compliance with HIPAA regulations.
• Assist in the preparation of reports, correspondence, and other documents as needed.
• Handle incoming and outgoing mail and packages.
• Client and Caregiver Interaction :
• Provide information and assistance to clients and caregivers regarding agency services and procedures.
• Address and resolve client and caregiver inquiries or direct them to the appropriate staff member for further assistance.
• Maintain a log of client and caregiver visits and communications.
• Communication and Coordination :
• Coordinate with office staff to ensure smooth daily operations and efficient workflow.
• Communicate effectively with healthcare professionals, clients, and caregivers to facilitate the delivery of services.
• Relay messages and information accurately and promptly to the appropriate parties.
• Office Management :
• Order and maintain office supplies and equipment, ensuring availability and functionality.
• Support the implementation and maintenance of office policies and procedures.

Qualifications :

• High school diploma or equivalent; additional education or training in office administration is a plus.
• Previous experience in a receptionist or administrative role, preferably in a healthcare setting.
• Excellent verbal and written communication skills.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook) and basic office equipment.
• Strong organizational and multitasking abilities.
• Friendly, approachable, and professional demeanor.
• Ability to handle sensitive and confidential information with discretion.
• Knowledge of HIPAA regulations and medical terminology is desirable.

Working Conditions :

• This position typically operates in a professional office environment.
• May require occasional lifting of office supplies and materials.
• Regular sitting, standing, and walking are required.

Last updated : 2024-07-01