Description

Comfort Research is seeking a Sales Operations Director who will ensure operational excellence in supporting wholesale and consumer orders. Key responsibilities include developing and executing program tracking, optimizing the order-to-cash process, and driving continuous process improvement in consumer care. The ideal candidate is a strategic thinker with strong leadership skills, a data-driven approach, and a dedication to continuous improvement. 

HERE'S WHAT YOU'LL DO

•  Demonstrate the Core Values of Comfort Research in daily execution of tasks and interactions with others.
• Partner with customer contacts to provide data-driven insights on replenishment orders and optimize shipment processes.
• Oversee program tracking efforts to ensure timely and accurate execution against key milestones.
• Serve as the subject matter expert on trade partner operational requirements, coordinating internal efforts to meet these requirements and mitigate operational chargebacks
• Drive efficiency and cost-saving initiatives within the Customer Care team, ensuring optimal resource utilization.
• Lead continuous improvement efforts in the order-to-cash process, enhancing overall operational efficiency.
• Develop, measure, track, and optimize key operational KPIs to ensure alignment with business objectives.
• Build and maintain a best-in-class Sales Operations team through effective leadership, talent acquisition, and a culture of accountability.
• Act as the subject matter expert on domestic carrier operations, ensuring compliance and efficiency in logistics.
• Oversee the daily execution of Brick-and-Mortar purchase order compliance, ensuring adherence to established standards.
• Provide support to the Sales Operations team in achieving shared goals, initiatives, and coverage plans.
• Leads weekly Sales and Operational Execution monthly projection process.
• Demonstrate the ability to adapt to changing business needs and priorities, maintaining flexibility in dynamic environments.
• Oversee the performance, development, and growth of direct reports through goal setting, evaluations, and mentorship, fostering a culture of excellence and collaboration within the team.
• Leverage employee engagement survey data to inform action plans aimed at enhancing team performance and satisfaction; analyze survey results, identify areas for improvement, and implement targeted initiatives to foster a more engaged and productive workforce, ensuring alignment with organizational objectives.
• HAVE FUN!
• Other duties as assigned by leadership. 

OUR AWESOME BENEFITS

Here at Comfort Research, we believe that the health and well-being of our Ambassadors and their families is critical to their success in the workplace. Comfort Research offers a generous benefits program that includes:

• Generous Paid Time Off (PTO) plan that begins accruing upon hire for eligible Ambassadors
• Culture Awards program with opportunities to win cash prizes or extra PTO in addition to company-wide recognition
• Several paid holidays throughout the year
• Hybrid work environment
• Employee Assistance Program
• Growing family bonus & extra PTO for new parents
• Referral Bonus program
• 401(k) program with generous company match
• A variety of health insurance plans to choose from with company contributions to premiums
• Dental, vision, and other ancillary insurance coverages available
• Company-paid Short-Term Disability coverage
• Company-paid Life Insurance policy
• Free product allowances & product discounts

Requirements

•  Associate or bachelor's degree in business or related area, or commensurate experience
• Minimum of 3 years of experience in Operations, Logistics, Customer Service leadership, or related field
• Experience leading cross-functional projects
• Demonstrated experience in project management
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Suite (Excel, Powerpoint, Word. Power BI a plus)
• Foundational data analytics capabilities
• Problem-solving skills and demonstrated commitment to scalable continuous improvement.
• Ability to adapt to a fast-paced and dynamic work environment.

Comfort Research is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender identity or expression, national origin, age, disability, marital status, familial status, sexual orientation, or any other characteristic protected by applicable laws. We are committed to building a diverse and inclusive workplace and encourage applications from all qualified individuals.