Overview:

We are seeking a dedicated Front Desk Agent to join our team. The ideal candidate should have a passion for guest services and hospitality, ensuring a pleasant experience for all visitors. Please no phone calls at the hotel. Must apply on Indeed.

Responsibilities:

- Greet and welcome guests in a friendly and professional manner
- Check guests in and out efficiently
- Handle guest inquiries and provide accurate information about the hotel and local area
- Manage reservations and room assignments
- Assist with guest requests and resolve any issues promptly
- Maintain a clean and organized front desk area
- Utilize phone etiquette when answering calls

Experience:

- Previous experience in guest services, hotel management, or front desk operations is preferred
- Knowledge of hospitality industry practices and standards
- Ability to communicate effectively with guests and team members
- Proficiency in using reservation systems and basic computer skills
- Bilingual skills are a plus
- Understanding of guest relations and providing exceptional customer service

This position offers an exciting opportunity to be part of a dynamic team in the hospitality industry. If you are passionate about delivering excellent service to guests, we invite you to apply for the Front Desk Agent position.

Job Types: Full-time, Part-time

Work setting:

• In-person

Experience:

• Hotel experience: 1 year (Preferred)

Ability to Commute:

• Winston-Salem, NC 27103 (Required)

Work Location: In person