Key Responsibilities:

• Guest Services:
• Greet and welcome guests with a friendly and professional demeanor.
• Handle guest check-ins and check-outs efficiently.
• Address guest inquiries, requests, and complaints promptly and courteously.
• Provide information about hotel amenities, services, and local attractions.
• Reservations and Registration:
• Process guest reservations, cancellations, and modifications accurately.
• Ensure all guest information is correctly entered into the hotel management system.
• Assign rooms and issue room keys or electronic key cards.
• Night Audit Procedures:
• Perform nightly accounting tasks, including balancing the day’s transactions.
• Reconcile and post charges to guest accounts and departmental revenue.
• Prepare and distribute daily reports, including financial summaries and occupancy statistics.
• Conduct end-of-day procedures, including system backups and data integrity checks.
• Cash Handling and Financial Transactions:
• Handle cash, credit card, and other forms of payments accurately.
• Prepare and balance cash drawers and daily deposits.
• Ensure compliance with financial policies and procedures.
• Security and Safety:
• Monitor and maintain the security of the hotel premises during the night shift.
• Conduct regular security checks and ensure all entrances and exits are secure.
• Respond to emergency situations, including fire alarms and medical emergencies, according to hotel protocols.
• Administrative Tasks:
• Maintain accurate and up-to-date records of all front desk operations.
• Assist in preparing and distributing reports for management review.
• Communicate effectively with other hotel departments to ensure seamless operations.

Qualifications:

• Education: High school diploma or equivalent
• Experience: Previous experience in front desk operations or night auditing in a hotel setting is preferred.
• Skills: Strong customer service skills, attention to detail, and proficiency in hotel management software. Basic accounting skills are essential.
• Attributes: Ability to work independently with minimal supervision, excellent problem-solving skills, and a high level of integrity and professionalism.

Working Conditions:

• Schedule: Night shifts, including weekends and holidays.
• Environment: Hotel lobby and front desk area, requiring standing for extended periods.

Physical Requirements:

• Ability to lift and carry up to 10 pounds.
• Ability to perform repetitive tasks, such as typing and handling cash transactions.

Job Types: Full-time, Part-time

Pay: $11.50 - $13.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Morning shift
• Night shift
• Weekends as needed

Experience:

• Hotel experience: 1 year (Preferred)

Ability to Commute:

• Clarksville, TN 37040 (Required)

Ability to Relocate:

• Clarksville, TN 37040: Relocate before starting work (Required)

Work Location: In person