Description

Dover Street Market New York & Los Angeles

Position: Concierge Supervisor

Reporting to: Assistant Store Manager

Location: New York, NY-On Site

“I want to create a kind of market where various creators from various fields gather together and encounter each other in an ongoing atmosphere of beautiful chaos: the mixing up and coming together of different kindred souls who all share strong personal vision.” – Rei Kawakubo

Dover Street Market New York opened in 2013 – it was the Store’s third location worldwide and first in the US. Like its predecessors Dover Street Market London and Dover Street Market Ginza, it was conceived and designed by Rei Kawakubo, and subscribes to the philosophy of ‘beautiful chaos’ - the accidental synergy that results from independent minds, each with something original to say, colliding together in one space. In 2018, Dover Street Market Los Angeles opened cementing it’s place on the West Coast.

There is no set criteria for DSM. Both locations house all Comme des Garçons brands, and also boasts a selection of designers that range from the established to the emerging, in addition to traditional products outside the realm of fashion. Designers have been given complete freedom to determine their individual brand spaces – the end result being those collections as diverse as Azzedine Alaïa, Supreme, Sacai and Nike live alongside one another in an unexpected harmony.

A sense of discovery lies at the heart of DSM. Rounding out the DSM experience is the addition of Rose Bakery on the ground floor. Rose and Jean Charles Carrarini’s café is renowned for its signature fresh and natural food, and is now a mainstay of DSMs around the world.

Role Overview:

We are seeking a Concierge Supervisor to manage Dover Street Market New York Concierge Team. This individual will be responsible for ensuring the smooth running of both the administrative and operational BOH aspect of the business. This person should posses a high level of detail orientation, knowledge of reporting, and ability to multitask efficiently.

Key Responsibilities:

• Setting daily targets for the concierge team ensuring all areas are managed
• Setting KPI’s for the team and regularly appraising the achievements and development needs. Keeping Store Management informed of any concerns.
• Ensuring the Dover Street Market New York customer service is exemplary
• Ensuring all enquiries to the info and concierge email address are dealt with daily and with a sense of urgency and proficiency.
• Managing the DSM Concierge Report and ensuring it get sent nightly
• Ensuring communication with all sales staff as well as the VIP department maintaining to support them in their sales with their customers
• Overseeing and controlling cost of couriers, shipping and gifting
• Pre-approval of DHL and courier invoices
• Stationery and Supply orders for the Store (purchase orders)
• Preparation of Press loans
• Logging all incoming deliveries and keeping the recipients informed.
•  (UPS, Fedex, DHL, Messenger)
• Prepare Monthly Tax Audits on all Shipped Orders in partnership with Accounting
• Manage seamless execution of Farfetch orders and returns, including accuracy and timeliness
• Manage seamless execution of E-Shop Shared Stock Orders & Returns
• Overseeing and Preparing all E-Shop and Farfetch Photography Slotting, including pulling, packing and unpacking.
• Assisting and partnering with the Management Team on all stock movement including Store to Store Transfers, Cycle Counts, RTVs and Stock Checks
• Overseeing and controlling all After Service Repairs including Apparel, Leather, Knit & Jewellery repairs (collection and delivery)
• Managing all Paypal Links for In-Store and Distance Orders on Launch & Supreme Days.
• Managing all Launch Shopify Links in partnership with VIP Team, E-Shop Team and Merchandise Team.
• Execute invoicing and processing distance sales for all VIP Allocations.
• Maintenance of the Stock Discrepancy Log in partnership with Inventory Control
• Oversee all In-Store Damages in partnership with Inventory Control and ensuring all damages are logged monthly.

Skills:

• Multi-disciplined, multi-tasker
• Knowledge of Retail Pro beneficial
• Sound knowledge of Microsoft Office package and advance Excel skills
• Specific understanding of all collections and stock availability at DSM
• Able to develop strong relationships internally and externally

Core Competencies:

• A highly motivated and competent individual able to converse with all levels both internally and externally
• A total self-starter able to set the standard by their own professionalism and attitude.
• Must be energetic, self-motivated and self-organised. Willing to do whatever is required to get the job done.
• Structured and organised, but nonetheless approachable and with a flexible outlook.
• Willingness to work hard on flexible time to drive the business forward.
• Able to understand both detailed work and the broader picture.
• Able to work on several tasks at a time.
• Capable to work to deadlines / ability to prioritise / optimal time management.

Qualifications