Description

Thorough and timely completion of all community tasks assigned by the Community Manager or the Assistant Community Manager with particular emphasis on apartment leasing, current resident retention/satisfaction and community marketing. The Leasing Specialist is responsible for overseeing the entire leasing function for closing sales, performing excellent customer service, and doing administrative functions as needed.

Essential Duties:

• To show and lease apartment units to potential tenants with a high degree of customer service and meet monthly lease quotas.
• Completes lease form or agreement and collects rental deposit.
• Responsible for insuring the “model” apartments and target apartments are ready for show; responsible for maintaining work areas and office in clean and orderly manner; need to have an awareness of the “curb appeal” of the property.
• Advance knowledge of lease terms, specifications and all community policies and the ability to train others.
• Advance knowledge of floor plans and their differences and the ability to train others.
• Must be knowledgeable of required telephone and sales techniques.
• Must develop full knowledge of application information required, screening processes and policies
• Develop and maintain an on-going resident retention program under the direction of Property Manager.
• Responsible to play an active role in the renewal process.
• Responsible for proper maintenance of all resident and property files.
• Responsible for submitting maintenance work orders for residents and confirming satisfactory completion.
• Assist Property Manager with hosting resident events at property.
• Courteous, efficient handling of resident requests and complaints with a high degree of customer service.
• Responsible for maintaining a professional appearance and attitude at all times regarding rentals, and the ability to transfer the information into the company computer system.
• Other administrative duties as assigned.

Qualifications

• Attendance is an imperative job function. Must be willing to work weekends.
• Ability to read and interpret documents such as lease agreements, safety rules, and other related documents
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages.
• Ability to communicate efficiently and effectively with all levels of employees and customers.
• Advance knowledge of Fair Housing laws and regulations and the ability to enforce them.
• Intermediate computer knowledge of Microsoft products.
• Ability to multi-task and exert excellent organizational skills.
• Ability to pass a criminal, credit, and drug screening.
• Experience with Yardi preferred.
• Bi-lingual is a plus.