3 Claims Service Advocate Jobs in Brentwood, TN

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Claims Service Advocate

Commercial Insurance Associates

Brentwood, TN | Full Time

$59k-71k (estimate)

1 Month Ago

Customer Service Advocate

CIA - Commercial Insurance Associates

Brentwood, TN | Full Time

$36k-46k (estimate)

1 Week Ago

Customer Service Advocate

Commercial Insurance Associates

Brentwood, TN | Full Time

$50k-64k (estimate)

3 Months Ago

Claims Service Advocate

$59k-71k (estimate)

Full Time | Hospital 1 Month Ago

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Commercial Insurance Associates is Hiring a Claims Service Advocate Near Brentwood, TN

Summary of Position:

Set-up new claims in CIA's agency management system (EPIC) in a timely manner.
Act as a liaison between CIA, carriers, claimants, clients and various third parties seeking coverage and compensation following a loss.
Gather data, track, and maintain claim files for Denbo Team clients, ensuring timely payments, coverage decisions and addressing disputes from insureds and claimants.
Communicate with insureds to secure claim information, discuss various claim handling scenarios and possible obstacles prior to reporting claims.
Respond to internal and external client needs providing excellent customer service.
Provide general claim administrative support to claims team members.
Use time effectively to meet deadlines/commitments. Able to establish priorities, anticipate problems, know, and communicate the status of assignments to involved parties.

Knowledge, Skills, and Abilities

Ability to manage scenarios of an urgent nature with an ability to maintain composure under situations of duress
Knowledge/awareness of coverage application from policies and order of coverage presence in claim filing scenarios.
Ability to develop good working relationships and workflows with clients by providing prompt and accurate service.
Strong analytical skills and the ability to analyze and organize data.
Time management and ability to meet deadlines.
Strong organizational skills and ability to multitask.

Minimum Qualifications

2-3 years of experience in commercial insurance, specifically P&C claim handling.
Excellent verbal and written communication skills as well as stellar interpersonal skills.
Strong organizational skills, recordkeeping, note-taking, and advanced typing.