Senior Product Development Manager / Product Owner Your Business Business Bank (BB) offer a wide range of services and solutions to our small to medium, enterprise customers and our regional and agribusiness customers. Healthcare is an important segment of the Australian economy and to ensure the Bank is addressing the needs of its healthcare customers, the CommBank Health vertical was created. See yourself in our team: CommBank Smart Health is Australia’s first truly end-to-end digital solution for the healthcare industry – providing convenient and secure payment, claiming, and directory capabilities for Australia’s healthcare payer schemes, providers and patients. Do work that matters: In this role, you will lead and define the product vision, goals and roadmap. Lead the end-to-end development of the product roadmap ensuring maximum output and quality from the squad. Apply value based prioritisation to successful achieve the business and squad objectives. In this role you will be responsible for you will lead our integrations with payer and healthcare schemes (new and existing), ensuring that the features and functionality align to CommBank’s safe, sound and secure vision. You will also lead a squad to ensure delivery of the roadmap and the in life product lifecycle management. Responsibilities: Lead and develop the product roadmap, and engagement with senior stakeholders/ business units to manage the delivery of product roadmap. Lead the squad day-to-day to deliver change and lifecycle activities. Lead an integrated squad that brings business and technologists together including product managers, engineers, business analysts and testers. Manage the merchant lifecycle, implementing improvements as required. Ensure customers, developers and suppliers have the support they require and problems resolved. Accountable for the commercial, contractual and compliance management of key suppliers Accountable for addressing impediments, driving decisions and resolving escalations. Act as the voice of the business and translate this for the team. Drive project exploration and inception to ensure alignment of product strategy. Formulate hypotheses to validate customer problems and define clear learning objectives that will inform product roadmap and prioritisation decisions. Identify, articulate and manage risks and compliance across streams of work. Incorporate design thinking and analytics to inform product design. Maintain a healthy prioritised Backlog to deliver business and customer outcomes. Manage senior business and technical stakeholders to ensure that priorities are understood and agreed to. Manage the squad’s performance to defined objectives including OKR tracking, etc. Qualifications & Experience : Have proven Product Owner experience, ideally (but not mandatory) within healthcare or merchant acquiring / ecommerce. An understanding of payments A passion for product management & solving customer problems. Experience working with third party suppliers including management of the relationship. Great team leader with experience leading client services or technical support teams. Strong decision making, communication (written and verbal) and prioritisation skills. A curiosity for all-things-digital, monitoring the latest technology trends. Experience in liaising with a range of stakeholders from senior managers to technical developer teams. Highly analytical skills with a strong commercial acumen. A solid understand of technology and how it enables customer experiences. You can be you, we want the real people beneath the skill set. We strive to be as diverse as the world around us because these experiences and differences support us to better understand our customers and each other. Together we shape the place Bankwest is today and tomorrow - a brilliant place made by us. We operate in a hybrid working environment, meaning a blend between being in one of our offices and working remotely. If you're interested in joining the team, apply now! If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career. We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696. Advertising End Date: 07/07/2024 Whether you’re passionate about customer service, driven by data, or called by creativity, a career with CommBank is for you. Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive and flexible workplace. One where we’re driven by our values, and supported to share ideas, initiatives, and energy. One where making a positive impact for customers, communities and each other is part of our every day. Here, you’ll thrive. You’ll be supported when faced with challenges, and empowered to tackle new opportunities. We really love working here, and we think you will too.