3 Hotel Night Audit Jobs in Norfolk, VA
Commonwealth Lodging Management is Hiring a Hotel Night Audit Near Norfolk, VA
Core Values: Team First, Own It, Relationship Oriented, Professionalism, Integrity/Honesty
POSITION OVERVIEW: The position involves high guest contact and presents the first point of contact for all guests. The Night Auditor is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, and handles all special requests for services or information, in accordance with standard policies and procedures. Always maintain positive guest relations. Work to resolve guest challenges, ensuring guest satisfaction. Responsible for the auditing of all charges and postings and correcting work as required. The Night Auditor reconciles daily activity and closes all accounts in preparation for the new day. All information will be processed and formatted into daily reports and distributed as the morning reports.
Qualifications, Education & Experience
- High School Graduate or General Education Degree (GED): or Work Equivalent
- Computer skills required. Familiarity with Microsoft Office preferred. Experience with hotel systems is preferred
- Minimum of 1-2 years of experience as a Guest Service Agent is preferred.
- Previous cash handling experience is preferred.
- Good communication skills both written and verbal.
- Exert physical effort in lifting/transporting at least 25 pounds.
- Endure various physical movements throughout the work areas.
- Must be able to stand and exert well-paced mobility for up to 8-hours in length. Must be willing and have the ability to work a varied schedule that includes nights, weekends and holidays.
- Maintain positive guest relations at all times. Work to resolve guest complaints, ensuring guest satisfaction.
- Communicate effectively with guests as well as team.
- Maintain knowledge of all hotel features/services, hours of operation, room rates, special packages and promotions, daily house count and expected arrivals/departures and scheduled daily group activities.
- Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
- Verify guest information upon arrival and departure
- Communicate pertinent guest information to designated departments (i.e., special requests, amenity delivery).
- Maintain and secure a cash bank to perform job functions.
- Process all payments according to established hotel requirements, and Commonwealth Lodging Management cash handling S.O.P.'s
- Maintain all guest information and hotel occupancy status using hotel operating systems
- Process adjustments, rebates, paid outs and credits as required.
- Post and audit Banquet charges.
- Reconcile telephone calls and miscellaneous accounts.
- Audit all miscellaneous charges. (Banquets, Bars etc.)
- Verifies package postings on house accounts.
- Run end of day program and close day.
- Check that interfaces are up and running.
- Run morning reports and backup reports and distribute accordingly.
- Print express check out folios and distribute.
Job Summary
Full Time
Insurance
$27k-32k (estimate)
06/09/2024
07/21/2024
commonwealthlodging.com
VIRGINIA BEACH, VA
50 - 100
2012
TIMOTHY J STIFFLER
$10M - $50M
Insurance
Related Companies
About Commonwealth Lodging Management
Commonwealth Lodging is a mid-Atlantic based hospitality management and consulting firm. The company has significant experience in management of nationally franchised hotel assets with a strong background in hotel operations, franchise relations, development and hotel finance. The Commonwealth Lodging executive team draws on experience as successful owners and operators to deliver solutions and results. We approach both management and consulting engagements from the perspective of experienced owners who are conscientious about taking care of the guests, growing returns and asset values.
The job skills required for Hotel Night Audit include Guest Service, Auditing, Cash Handling, Communicates Effectively, Operating System, Communication Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Hotel Night Audit. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Hotel Night Audit. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Hotel Night Audit positions, which can be used as a reference in future career path planning. As a Hotel Night Audit, it can be promoted into senior positions as a Hotel Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Hotel Night Audit. You can explore the career advancement for a Hotel Night Audit below and select your interested title to get hiring information.
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