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5/27/2024 (8:00 PM EDT)

24-03046

Systems Support Technician II

Salary

$35,434.29 Annually

Employment Type

EXECUTIVE BRANCH | FULL TIME | ELIGIBLE FOR OVERTIME PAY | 18A | 37.5 HR/WK

Hiring Agency

Justice & Public Safety Cabinet | Kentucky State Police

Location

Communications and Computer Tech
1266 Louisville Road
Frankfort, KY 40601 USA

Description

Kentucky State Police is the premier, full-service law enforcement agency in the Commonwealth of Kentucky. With the highest level of professionalism and integrity the Kentucky State Police works to prevent, reduce, and deter crime and the fear of crime; enhance highway safety through education and enforcement; protect and safeguard individual rights; and provide leadership, training, technical, and operational support to the criminal justice community.
As a member of the Kentucky State Police Information Technology Branch, you will be responsible for working on the KSP Help Desk which is a 24/7/365 support center for all KSP network and system operations. The Kentucky State Police Help Desk provides Information Technology phone and remote support for Law Enforcement agencies throughout the Commonwealth.
Base Location: Frankfort, KY – Telecommuting is not available for this position. Shift varies based on availability.
Key Responsibilities:

• Main responsibility is to be the first contact for incoming help desk calls and create tickets.
• Troubleshoot problems with desktops, notebooks, Mobile Data Terminals, in-car video recorders, printers, network connectivity, other law enforcement technology, etc.
• Use remote tools to help fix hardware and software issues.
• Collects data for support personnel and creates tickets for Tier 2 and above support.
• Performs other standard help desk and operational functions, including entering, executing, and monitoring production systems.
• Assists with and maintains the Criminal Justice Information System (CJIS) Kentucky network.
• Performs other tasks and duties as assigned or needed by the agency.

Preferred Knowledge/Skills/Abilities:

• Moderate computer and software skills.
• Troubleshooting skills.
• Ability to work in a team atmosphere.
• Ability to handle stressful situations.
• Working knowledge of Windows operating systems.
• Working knowledge of Microsoft Office applications.
• Ability to receive training and retain new knowledge.
• Ability to be professional and courteous.

If you are interested in a challenging yet rewarding career with the Kentucky State Police where you can make a positive difference in your local community, we would love to review your application.

Minimum Requirements

Working Conditions

Incumbents working in this job title typically perform duties in an office setting.

Probationary Period

This job has an initial and promotional probationary period of 6 months, except as provided in KRS 18A.111.

If you have questions about this advertisement, please contact Isabelle Sherwood at Isabelle.sherwood@ky.gov.

An Equal Opportunity Employer M/F/D